Booking.com Customer Service Issues

I, Peter Carson, am seeking a refund for reservation Ref ID 386AC51, confirmation #[redacted], at Granbury Inn & Suites, Granbury, TX, booked for July 9, [redacted]. On the evening of July 9, [redacted], upon inspecting the room with the desk clerk, I found it unsatisfactory in various ways and with an overwhelming odor. I declined to check-in and stay, explaining the conditions to the clerk. Despite not staying, I have been charged $64.41 on my credit card by the Granbury Inn and Suites. I was previously informed by the desk clerk that there would be no charges. Kindly reverse this charge, as I did not stay due to the unsatisfactory conditions. Thank you, Peter Carson.

I experienced flight delays from Dublin, resulting in a late train from Munich to Salzburg due to rail maintenance. Inconveniently, I had to switch to a bus for part of the journey. Arriving late, the hotel staff called me angrily, expecting my arrival before midnight. I sent my daughter with the booking confirmation to check in around 11 pm. After struggling to contact anyone, they claimed the staff member at the front desk forgot his phone. The hotel seemed unsavory to my daughter, unlike my usual accommodations. I am displeased with the service and would like a refund to seek better lodging tomorrow. Thanks, Dr. J. Kelly

I made a reservation at The Holiday Inn Express in Downers Grove, Illinois for July 10th to July 12th. When we arrived around 11 pm, we were given a room that smelled strongly of cigarette smoke despite it being a non-smoking hotel. After requesting to change rooms, we were moved to room [redacted], which we found had a smell of mildew. Despite the late hour and our exhaustion, we had to move our luggage again. The next morning, we hurried to have breakfast and left for an event at McCormick Place in Chicago. Upon returning that night, I discovered my son's socks were wet and later found a pool of water outside the bathroom, causing concerns about mildew affecting my son's health. After calling the office, we were moved to room [redacted]. The experience was unpleasant, especially after slipping in the wet bathroom. I'm disappointed with the hotel for putting us in this situation and would like a response addressing these issues. Thank you. ~Tiphanie A.

Hello, I made a reservation a few months ago via booking for Paguera Apartments Mar Y Sol. When we arrived on 11.07, there were 2 big bugs in the room and the bed was dirty. Despite our attempts to clean it, there were more bugs, and when we saw a huge one in the room, we were very scared as they were fast and flying. After a sleepless night due to bugs and lizards, the host was unhelpful, and we had to leave early in the morning. We faced a dreadful situation and feel hopeless. We paid [redacted] euros plus 30 euros in taxes for this unacceptable experience. We are moving to Hotel Teide and desperately seek a refund. I have photos to share if you provide an email. I appreciate your assistance, Thank you, Stojanka.

I am experiencing difficulty obtaining a refund of $[redacted].88 for a booking that has been ongoing for a month. I have been communicating with two individuals named John and Rick for the past two weeks. Yesterday, on July 12, I was directed to purchase two eBay gift cards totaling $[redacted].00 to facilitate the refund process. Subsequently, Rick advised me to buy an additional $[redacted] gift card to qualify for a $[redacted] refund, as this was the minimum amount possible. Ultimately, I am seeking a total refund of $[redacted].88. I encountered long hold times, three disconnections, and invested five hours in unsuccessful phone calls to resolve this matter. Despite there being more details to this ordeal, I would like to conclude by expressing my desire to receive the $[redacted].88 refund back to my card. Rick is identified as the senior billing manager, and John as a manager, reachable at [redacted].

Subject: Issue with Booking in Sarajevo I am writing to address the problem I encountered with my reservation at the Yellow fortress Apartment in Sarajevo. Upon arrival, my friend and I were directed to a different location on Patrakijeva 12 street, which was not the accommodation we had booked. The room we were given was unsatisfactory, and we were left without proper accommodation for the night. Despite contacting the host in advance to confirm our reservation, we were met with a disappointing situation upon our arrival. I attempted to address this issue with the host directly but was unable to resolve the matter satisfactorily. I regret not taking photos of the inadequate room we were offered as an alternative, as I was taken aback by the unexpected change. We refused to stay in the substandard room and had to search for alternative accommodation late at night. Unfortunately, I have also encountered difficulties in leaving a review on the host's page. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Jelena A.

I was searching for a hotel at Carolina Beach, North Carolina, and found one on booking.com. I called the number provided and was told about a special Google promotion where I could get a $[redacted] discount by buying a Google card and providing the code. However, they ended up scamming me out of $1,[redacted]. I've been trying to contact booking.com without success. I have recordings of my calls with them where they accidentally revealed their scam practices while speaking to others. Be cautious and beware of such fraudulent activities.

I searched Google for a motel or hotel in Carolina Beach, North Carolina. After a couple of days, I clicked on "view details" and was directed to Trivago and booking.com. Contacted Trivago, but they didn't have any. Called the number listed for booking.com, and they gave me a price. I hesitated due to the high cost, but they mentioned a promotion for Google Play. They directed me on what to do. However, after facing issues with different cards, they mentioned needing a specific type of gift card for the refund. I declined this request and reported the incident to the Sheriff's Office in Pickens, South Carolina. Please be cautious as they might be engaged in fraudulent activities.

To Whom It May Concern, I am a frequent traveler who relies on Booking.com for my hotel reservations. Recently, shortly after making a booking through your site, I noticed unauthorized charges on my Visa card. I have not misplaced my card, nor have I used it for any other online transactions, leading me to suspect a connection between the fraudulent activity and my recent booking. As a loyal member, I trust that my personal information, including my Visa card details, are stored in your database. This incident has raised concerns about the security of this information and whether it is safe to use credit cards for bookings in the future. I am reaching out to bring this issue to your attention. If there is a vulnerability in your system, it is imperative that it be addressed promptly to safeguard your customers' data. I hope that Booking.com, with its expertise, can identify and rectify any security gaps to prevent incidents like mine from reoccurring. Sincerely, Fabio U.

I made a reservation at a Best Western in Pensacola, FL for July 6-9. Unfortunately, my stay was disappointing. I didn't get the promised ocean view, and the room had issues like a broken refrigerator, a faulty door latch, and malfunctioning ice machines. The breakfast was subpar with rubbery eggs and sausage and no other options when I arrived late. The on-site restaurant had overpriced and tasteless food. The room itself had limited storage, a noisy toilet, and an outdated TV. Even the requested corkscrew was of poor quality. To make matters worse, my attempt to get a refund turned into a scam involving purchasing eBay cards. I ended up losing a substantial amount of money. I am seeking a refund, compensation, and accountability from the company, and I intend to escalate this matter until it is resolved satisfactorily.

I recently stayed at Eleven-Luxurious brand new private villa in Bali with my family, booking through Bookings.com. Unfortunately, our experience was not as expected. Upon arrival, we struggled to locate the property and found it incomplete with construction ongoing. The villa itself was disappointing with cleanliness issues, no sun in the pool area, and lack of basic amenities like coffee, tea, and functioning TV. The surrounding area had limited dining options and misleading information about the proximity to attractions like Canggu. We cut our stay short and moved to a more accommodating place, Amades Resort & Villas, where we received better service and facilities. I reached out to Bookings.com for assistance but faced challenges in obtaining a refund for the remaining nights. I hope to hear back from them soon regarding this disappointing experience to prevent similar occurrences in the future. Thank you. - Ellen Cannon

I made five reservations at the Wanda Realm Hotel in Dandong through Priceline, but upon arrival, they had no record of them. I had to rebook directly at the service desk. The hotel mentioned they did not have an agreement with Priceline. The original reservation numbers were [redacted] (PIN: [redacted]) and [redacted] (PIN: [redacted]). After booking five new rooms at the hotel, I proceeded to cancel the original reservations online. I am concerned about being charged for the initial bookings since they were not honored. During a live chat with Priceline, I was informed to contact bookings.com, which was confusing as I received email confirmations solely from Priceline. I hope to resolve this issue promptly to avoid any unnecessary charges.

Hello, I am inquiring about booking no. [redacted] registered under Tony Perrin. I contacted The Black Swan in Masham regarding the reservation, and they directed me to communicate with you directly. They have informed me that the booking for Saturday 27th/Sunday 28th July has been canceled, and there are no further bookings. Tony informed me that he rescheduled for Saturday 10th/Sunday 11th August, but Saturday is not suitable. May we please rearrange the booking for Saturday 17th/Sunday 18th August? We wish to retain our reservation, but due to work constraints and this being a surprise from Tony, we need to adjust the dates. If those dates are available, could you inform me if there are any financial penalties? Thank you, Rachel Austwick

My girlfriend and I made a reservation at Rodeway Inn in Alamosa, CO two nights ago. Despite informing the staff of a late check-in, we experienced significant delays upon our arrival at 10:06 PM. Our room wasn't available until 10:41 PM, and upon entering, we discovered cleanliness issues such as trash on the floor, urine in the bathroom, and a stranger's shorts in the closet. Additionally, we noticed the absence of a smoke detector and were unable to utilize the pool due to ongoing construction. The staff's indifference to our concerns was disappointing. Given the subpar conditions and our $[redacted] payment for the stay, we request a refund as our experience fell below expectations.

I recently made a reservation at Eagle Ridge Resort & Spa in Galena, IL, USA through Booking.com yesterday, which was done by mistake. I have not received any confirmation details for the reservation scheduled from Friday, August 2nd to Sunday, August 4th. An amount of $[redacted].69 USD was taken from my credit card. Due to the lack of confirmation and inflexible payment terms, I kindly request the elimination of my reservation (not just a cancellation) and a refund of $[redacted].69 (plus any additional charges) to be credited back to the original card used for payment. I hope this matter can be resolved promptly. Thank you.

We made a reservation at this hotel for July 19th to 21st. Initially, we were informed to pay on-site, but recently were told to pay 50% upfront. After that, we received conflicting messages - one cancelling our booking and another stating it is valid. The latest message from booking.com confirms the reservation is still active. We urgently need to know the status to rebook if necessary. Confirmation number: [redacted] • PIN number: [redacted] • Email: [redacted] • Accommodation: IVY Park Resort, Mahableshwar • Check-in/out: July 19th to July 21st, [redacted]

Upon my arrival at the hotel, there was a long line of approximately 40-50 people waiting to check in. Some guests had been waiting for up to four hours. The reason given for the delay was that the maids had been dismissed, causing the rooms to be unprepared. Additionally, the air conditioning was not functioning, and there were disturbing reports of bed bugs and other insects in some of the rooms where a few individuals did manage to check in. The assistant manager appeared to be overwhelmed, engaging in arguments with frustrated guests. Eventually, they advised us to seek accommodation at the Emory Hotel due to the uncertainty of when rooms would be available. Given the late hour of 10 PM and the high demand for rooms due to a local convention, I opted to relocate 25 minutes away, incurring an extra $45.00 in taxi expenses and paying nearly $[redacted].00 more at the Emory compared to the Ramada reservation made through Booking.com. I strongly believe I am entitled to a refund for the amount I prepaid on Booking.com due to having to secure alternate lodging. In my opinion, immediate action against the Ramada property is warranted, potentially leading to its closure.

I made a reservation at the Ramada Plaza by Wyndham Downtown Capital Park Atlanta on Wednesday, July 10th. When I arrived around 8:30 PM, there were about 40 to 50 angry people waiting in the lobby. The hotel had apparently let go of most of their cleaning staff, so the rooms were not ready. Front desk staff were trying to assist but very few rooms were becoming available, leading to long wait times of over four hours. The atmosphere was tense with a lot of shouting and frustration. Additionally, the lobby was hot due to the air conditioning issues. Some guests reported bugs in the rooms. After waiting for over an hour and a half, I decided to leave. I had to spend an extra $50 on taxi fare and another $[redacted] at the Emory hotel. I believe I should receive a refund for this unpleasant experience. My booking number was [redacted]. I can be reached at [redacted] Please confirm the refund process. Thank you, Jeff G.

Our villa has been pleasant overall, but we have faced intermittent water shortages, lasting up to 3 hours, just before we planned to head out for the evening. Additionally, the electricity has failed on 6 occasions, requiring assistance from Kristina to reset it in a challenging manner involving a pool pump cellar accessed by a steep spiral staircase. I can provide a photo of this cellar if needed. The electric gate has also been problematic, causing us to miss a restaurant reservation one night and now being propped open with a brick for security reasons. Despite having paid in full, we feel that the villa's electrical setup is inadequate. We hope to hear from you soon. Regards, John and family.

I recently received an email approving an early check-in at Confort Inn DC Convention Center with confirmation number [redacted]. When we arrived at the estimated time, we faced a lengthy wait outside the closed door with no response. After some time, a kind man let us use his phone to contact the receptionist. When she finally appeared, she initially refused to let us in stating there were no rooms available. It was only after showing her the email confirmation did she reluctantly open the door, claiming it was not valid as it was from a third-party. We were informed we would have to wait until the standard check-in time at 3 pm to access our room, leaving us stranded at 5 am after a long journey. This level of service is unacceptable, and I am greatly disappointed in the situation. I am looking for a swift resolution to this issue.