Hi there, **My name is Ljubica Senicic. *On May *, **** I booked two rooms in hotel Dia...

GetHuman3201289's Complaint About My Stay issue with Booking.com from July 2019

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The issue in GetHuman3201289's own words
Hi there, **My name is Ljubica Senicic. *On May *, **** I booked two rooms in hotel Diana in Venice. Reservations numbers:************************That day €***.** actually Au$***.** was withdrawn from my credit card. *And it was not temporary. Being busy with travel I did not complain. Coming to Venice in the hotel the sums of what was paid? and what needed to be paid did not match, so I decided to pay hotel with other credit card and sort the accounts later. Staff at Hotel Diana were assuring me that amount withdrawn from my credit card was temporary and it will be returned to my credit card.*Up to July *, **** ( a month from when I paid my bill in hotel Diana) I hoped I will get my money back but it did not happen. Can you please help me to get my money back. Thank you your sincerely, Ljubica Senici

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Booking.com

Complaint About My Stay issue
Reported by GetHuman3201289
Jul 5th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16935 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3201289 started working on this issue
Jul 5th, 2019 11:04pm
GetHuman3201289 indicated the issue is not fixed yet.
Jul 6th, 2019 4:20am
GetHuman3201289 indicated the issue is not fixed yet.
Jul 8th, 2019 11:46pm
GetHuman3201289 indicated the issue is not fixed yet.
Jul 9th, 2019 7:28pm