i booked an accommodation via booking.com in March **** for **th Dec but booking.com wa...

GetHuman-madlomo's Refund My Booking issue with Booking.com from June 2019

Help with my Booking.com issue
First: share to improve GetHuman-madlomo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-madlomo may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-madlomo's own words
book an accommodation for December ... i booked an accommodation via booking.com in March **** for **th Dec but booking.com was unable to process the credit details and i knew that the booking didn't go through and automatically they will cancel the booking because i didn't make the payment as they requested.I contacted the property and we came up with an agreement that ill pay monthly. now im having a problem with the property VILLA SHELLS IN DURBAN then i'm cancelling my booking,n the owner said to me on voicenote that they will pay me back my money.they didn't mention cancellation fee before i made my *st payment with them.Now the owner is telling me that they will contact booking.com for cancellation fee but i didn't pay the accommodation via booking.com,i paid straight to them,we had own agreement.i have proof of my conversation with them,i want my money in full i don't want to take this to the next level.That money is for a group of people.Please get back to me as soon as you get this message
the group want their money back and look for another accommodation
paying back my money in full as we are looking for another place.We are running out of time.i want R**** in full as in today.i whatsapped the owner my bank details
*st time to valla shell but to booking.com i always use them to check accommodation for trips
i tried to talk to the owner and the lady sounded angry and tired,she suggested i cancel the booking and take my money so that she can give the space to other people
How GetHuman-madlomo fixed the problem

We are waiting for GetHuman-madlomo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


villa shell property
Refund My Booking issue
Reported by GetHuman-madlomo
Jun 5th, 2019 - 3 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 15025 others
0 customers following this


GetHuman-madlomo started working on this issue
Jun 5th, 2019 3:14pm
GetHuman-madlomo indicated the issue is not fixed yet.
Jun 6th, 2019 2:45pm
GetHuman-madlomo indicated the issue is not fixed yet.
Jun 7th, 2019 12:34pm