hi my name is philip love i booked hotel for *st may to *rd may with booking.com i spli...

GetHuman2843028's Refund My Booking issue with Booking.com from May 2019

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Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman2843028's own words
hi my name is philip love i booked hotel for *st may to *rd may with booking.com i split up with girlfriend in jan so i cancelled the hotel in brighton and got email from booking.com saying it had been cancelled so i thought ,thats it all done well yesterday i got email from hotel in brighton saying they where looking for me to arrive so i contacted them and told them i had cancelled hotel and i wont be arriving and they charged me £** i dont understand why the room wasnt cancelled they said it was booked twice for same dates why would that happen as i only booked it once as makes sense anyways i foned up booking.com and the bloke on other end of the fone was useless absolultley didgusting he wouldnt listen wasnt helpful says he was only person there and couldnt pass me over to someone esle i just want to know why it was booked twice and hopefully booking.com do the decent thing and reimburse me ... thank u

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Booking.com

Refund My Booking issue
Reported by GetHuman2843028
May 1st, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 13077 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman2843028 started working on this issue
May 1st, 2019 1:45pm
GetHuman2843028 confirmed the issue is fixed. Hooray!
May 1st, 2019 9:34pm
GetHuman2843028 confirmed the issue is fixed. Hooray!
May 2nd, 2019 12:23pm

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