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GetHuman-salehamu's complaint issue with Booking.com from March 2019

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The issue in GetHuman-salehamu's own words
Hi booked through booking.com at OYO mehfil Southall London. *Arrived **th March for * night. It is approximately *am we are in room *** and the guests in room *** are absolutely out of control very very loud and noisy even can be heard whilst having shower. I tried reception desk * times but no joy can’t even leave a voicemail as it keeps cutting off. We have always booked at this hotel using booking.com and have never ever had issues you can check on your system how many times we have used this hotel. I am absolutely shattered and livid as can’t get ni sleep. I request you take this matter seriously as I do not wish to stop using your services. I would expect a refund at least if not anything. *Regards *Saleha Khan. *********** This is my booking reference number.
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Booking.com

complaint issue
Reported by GetHuman-salehamu
Mar 31st, 2019 - 6 mons ago
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Timeline
GetHuman-salehamu started working on this issue
Mar 31st 2:03am
GetHuman-salehamu confirmed the issue is fixed. Hooray!
Apr 3rd 6:41am