Good evening! **Myself and my partner Thomas have booked to stay at Brisbane City YHA o...

GetHuman-lukamaye's Refund my booking issue with Booking.com from March 2019

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The issue in GetHuman-lukamaye's own words
Good evening! **Myself and my partner Thomas have booked to stay at Brisbane City YHA on the **th April for * nights! *We unfortunately paid the upfront cost and now our plans have changed and we need to be elsewhere from the **th April onwards :-( *Thomas’ mum is coming to Australia to surprise him for his **st and he has no idea - it was last minute plans hence why I didn’t know until today (and why I’m contacting you separately so he doesn’t find out)!**I completely understand it’s non-refundable but have been told to contact Booking.com directly as the property itself can’t help! It’s an extremely popular hostel anyway so I should imagine it would get booked up but thought it was worth giving yourselves a message to see if we could get any refund at all... even if we can’t get the full * nights, anything would help massively! **If you could get back to me either way I would hugely appreciate it!**Our confirmation number for the booking is: ****.***.***. **Thanks in advance!**Luka :-)

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Booking.com

Refund my booking issue
Reported by GetHuman-lukamaye
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 11493 others
0 customers following this

Timeline

GetHuman-lukamaye started working on this issue
Mar 27th, 2019 12:05pm

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