I showed up to the Robert Riverwalk hotel for my reservation on Friday March *th, after...

GetHuman-linyelle's customer service issue with Booking.com from March 2019

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The issue in GetHuman-linyelle's own words
I showed up to the Robert Riverwalk hotel for my reservation on Friday March *th, after checking in at the front desk I was given a key card to room ***, my friend and I arrived at *** when we opened the door and the room was totally unsuitable for guest. The beds were made with comforters that were stained with body fluids, the carpet was disgusting, stained and mildew smelling. The fire alarm was hanging off the wall by one wire, unsure if it was even working. The wall directly across from the door looked as if someone had thrown food on the wall. The bathroom sink was full of hair and the bathtub was dirty. There also was an unlocked door which looked to house a water heater and pipes of some sort . The smell and the stained comforters were enough to turn my stomach. My friend and I headed immediately headed back down to the service desk where I asked for a refund. Lavell, the young man working behind the counter, started the process for a refund. No one asked what the issue was just started the process for refund. Then Lavell offered to put us in a different room however by this time I was thoroughly disgusted and no longer wanted to be a guest in any room. i want a full refund, the conditions of the room was repulsive and we did not stay at all.
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Customer service issue
Reported by GetHuman-linyelle
Mar 11th, 2019 - 5 mons ago
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Seen by 3 customers so far
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GetHuman-linyelle started working on this issue
Mar 11th 11:36pm