We arrived at this hotel last night and were told that there are no rooms of this descr...

GetHuman-roystons's customer service issue with Booking.com from December 2018

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The issue in GetHuman-roystons's own words
We arrived at this hotel last night and were told that there are no rooms of this description above the sixth floor, so we've been given one on the fourth floor looking at the buildings next to us and down onto the street below -- not the New York skyline we were expecting! *More importantly, we were told that although our booking clearly states 'breakfast included' the hotel will only give the $** credit to two of us as $** is the maximum given per room. The manager has told us to contact yourselves as he has printed out our booking and it clearly states breakfast included for the four of us. He can only authorise the further $** to our room after hearing from you. A coffee is $* here and a salmon and cream cheese bagel is $**, so we are already $** in deficit and this is just our first day! Please advise ASAP.

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Booking.com

Customer service issue
Reported by GetHuman-roystons
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 7887 others
0 customers following this

Timeline

GetHuman-roystons started working on this issue
Dec 23rd, 2018 2:21am

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