This is regarding a booking that was made in mid October at the Chipman Hill Suites. W...

GetHuman1623726's customer service issue with Booking.com from November 2018

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The issue in GetHuman1623726's own words
This is regarding a booking that was made in mid October at the Chipman Hill Suites. We booked online while on the ferry from Digby,NS to St. John and it was confirmed. Shortly after we received an email “to please call and confirm the reservation. We could not call but sent an email to them asking if there was a problem and stating that we would be docking around *:**. We received no answer to that email. The ferry arrived early so we were at the Chipman Suites by *:** however no one was there to answer the door and we were not given the code to the door. For **-** minutes we knocked and finally one of the guests who was leaving let us in and helped us. The entire place was covered by scaffolding so essentially we had to traverse a construction sight. Well, the guest was very sympathetic and explained to my husband that there was no parking for the property but that there were a few spaces that could be used at a school across the street as long as we were gone by *:** a.m. While my husband was outside moving the car, I happened to notice some bottled water on a table with a typed letter nearby. The letter said that the water was contaminated so be sure to boil before using. Having had cancer, surgery, chemo and radiation, that was ,quite upsetting to read. By this time it was close to **:** p.m. and we just went to bed. The next morning I wrote a note to whomever asking for a refund. We received an email from a Mrs. Fullerton telling us what a great deal we had gotten and saying that the Hilton was $***. To compare this construction sight to a Hilton is absurd. We were out of there by *:** a.m. without washing. We have not heard from Mrs. Fullerton and think that the Chiping Hill should be closed until all construction and water problems are resolved. Again, I want a reimbursement.
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Booking.com

Customer service issue
Reported by GetHuman1623726
Nov 25th, 2018 - 10 mons ago
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GetHuman1623726 started working on this issue
Nov 25th, 2018 10:08pm