To whom may I concern ....* My name is Phung Bui, I book the hotel name Miami Suites at...

GetHuman-nonnuoc's customer service issue with Booking.com from November 2018

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The issue in GetHuman-nonnuoc's own words
To whom may I concern ....* My name is Phung Bui, I book the hotel name Miami Suites at Brickell on Nov-** to stay until Nov-** but at the end page after fill out the credit card. It comes up the page said my booking is not going thru because some ones else did book earlier than me, you should go back to home page looking for the other one.... So I do the same and find out the other the one is Doral inn & suites Miami airport and I book this one .... The couple hours later the first hotel text me and ask for check in.. I told them I already booked the other because you said no room available for me .. and I call booking number and one man said my booking is going thru and I have to pay for this room.. I try to explain by email to Connie J. that I did not have any message that I over book when I book the second one.. Normally Booking always remind me when I double book the same days ... It means I make sure that the first hotel is not going thru ..... * Please check my case and tell them to return my money back because this is not my fault it might be the system of their computer mess up ... Thank you so much and I really want to hear from you ...*Regards**Phung Bui

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Booking.com

Customer service issue
Reported by GetHuman-nonnuoc
Nov 21st, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6927 others
0 customers following this

Timeline

GetHuman-nonnuoc started working on this issue
Nov 21st, 2018 9:32pm

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