I and wife recently had to cancel booking on long trip through mountains in New Mexico...

GetHuman1354001's customer service issue with Booking.com from October 2018

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The issue in GetHuman1354001's own words
I and wife recently had to cancel booking on long trip through mountains in New Mexico US. Unable to do this online or after calling hotel directly- attempted at some prolonged effort to avoid calling. This is not user friendly on the website- sorry for ed comment.*Had made reservation one hour prior to these calls and plans had changed- but cell service in mountains is not ideal.*Two phone calls were made on my cell by wife (I was driving in mountains...). Those calls were supposedly to an *** number which we all assume is toll free in US.*Verizon is now billing me $**.** (US of course) for these "international calls".* If that is correct- it is a SCAM!!!*Believe me I have already talked to VZ.**if nothing can be done to correct this- rest assured I will never use Booking.com again.**This should be stated clearly on website-----AND this process should be improved for your customers.

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Customer service issue
Reported by GetHuman1354001
Oct 16th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 5752 others
0 customers following this
Items needed
Name on the booking
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GetHuman1354001 started working on this issue
Oct 16th, 2018 1:11pm
GetHuman1354001 indicated the issue is not fixed yet.
Oct 17th, 2018 8:16pm

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