Sent from my iPhone*Mayerling Hotel said:***Dear Iraida,**I just wanted to remind you t...

GetHuman-yayibeta's customer service issue with Booking.com from October 2018

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Sent from my iPhone*Mayerling Hotel said:***Dear Iraida,**I just wanted to remind you that is very important to contact booking.com for your modification, as soon as possible, because of avaibility. Otherwise, even if we allow you (Hotel) to modify your reservation, under avaibility and daily rates, but not cancellation or parcial cancellation (First night Non Refundable), we would regret it because there would be no room available for it.**Best Regards,**Abel Mengat*This is the email I wrote them on Oct **th:*Good evening,*I accidentally clicked cancel reservation when what I need is to change the dates.. we have had to change the dates of our flight and therefore need to change the dates of our reservation, in fact we will be staying an extra night.**I would greatly appreciate if you waiver our cancellation fee and allow us to change the dates.*Original dates were from Nov * - Nov ** and the new dates are*Arrival Nov * - Nov **.**We are really looking forward to staying in your hotel and once again appreciate your waiver of fees.**Thank you,*Iraida* Could you please help me with this situation and make the adequate new reservations?*Thank you*Iraida
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Booking.com

Customer service issue
Reported by GetHuman-yayibeta
Oct 13th, 2018 - 2 mons ago
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GetHuman-yayibeta started working on this issue
Oct 13th 8:39pm