I have been trying to change my check out date at Alpine Heritage Motel Goulburn NSW fo...

GetHuman-carmeldu's customer service issue with Booking.com from September 2018

Help with my Booking.com issue
The issue in GetHuman-carmeldu's own words
I have been trying to change my check out date at Alpine Heritage Motel Goulburn NSW for more than two weeks now.*When I enter the new date it says check availability but nothing happens, it appears to freeze. I have sent an email which went direct to Alpine Heritage Motel , who replied with I need to deal direct with booking .com ,I have phoned but the calls went through to the Alpine Heritage motel as well, staff becoming quite annoyed at the situation.* I would be very happy if you could tell me how I am meant to change the date please*I have rung the Motel direct with no outcome of the situation.
GetHuman-carmeldu did not yet indicate what Booking.com should do to make this right.
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How GetHuman-carmeldu fixed the problem
I talked to someone at booking.com helpline.I needed my confirmation number plus the pin number ready, problem was fixed while I on phone. Personnel were very helpful
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Customer service issue
Reported by GetHuman-carmeldu
Sep 25th, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
GetHuman-carmeldu shared how to fix
Seen by 5 customers so far
Similar issue to 4833 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-carmeldu started working on this issue
Sep 25th 7:41am
GetHuman-carmeldu shared this issue with others over email
Sep 25th 7:41am
GetHuman-carmeldu confirmed the issue is fixed. Hooray!
Sep 26th 2:11pm
GetHuman-carmeldu confirmed the issue is fixed. Hooray!
Sep 26th 2:17pm