Booking.com lied to me. Told me that I would get $**.** the next time I booked a room u...

GetHuman1194900's customer service issue with Booking.com from September 2018

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The issue in GetHuman1194900's own words
Booking.com lied to me. Told me that I would get $**.** the next time I booked a room using the "unique link" that was sent to me. I did that on August **st and I was sent a notice that I would be receiving the $**.** back. Here's the confirmation number ********** and pin code ****. Now I'm being told that it's not valid because of an earlier booking that I didn't even us the "unique link" on.I've sent * emails, one with a screen shot, showing proof that I'm supposed to get the money back and I talked to a customer service rep who hung up on me when he couldn't convince me he was right. It now appears that this is a hustle and I don't like getting hustled so I'm going to notify the B.B.B. on you and I'm going to show them what you sent me, both on paper and as a booking.com notice. All you had to do was send me ( a regular customer ) back my money. All you had to was honor the deal you offered me.
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Booking.com

Customer service issue
Reported by GetHuman1194900
Sep 25th, 2018 - 2 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1194900 started working on this issue
Sep 25th 3:25am