I have made a booking today through booking.com the confirmation number is ********** f...

GetHuman1190772's customer service issue with Booking.com from September 2018

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The issue in GetHuman1190772's own words
I have made a booking today through booking.com the confirmation number is ********** for the Park Plaza Victoria London, when I made the booking I made the booking for the Superior Queen Room @ $***.** AUD when I checked my confirmation email they have given me a booking for two rooms when we initially only booked one room. They have already taken the money out for two rooms from my credit card. When I did the booking it said that we do the booking now and pay later so why has the money been taken out now. I rang ************* & spoke to Barbara who said that she would email the Hotel & call back tomorrow, I didn’t book the Superior Twin Room I only booked the Superior Queen Room for myself & my husband.*Regards*Susan Matusiak
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Booking.com

Customer service issue
Reported by GetHuman1190772
Sep 24th, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
Seen by 11 customers so far
Similar issue to 4798 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1190772 started working on this issue
Sep 24th 2:09pm
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th 9:22am
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th 9:26am
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th 9:41am