I have made a booking today through booking.com the confirmation number is ********** f...

GetHuman1190772's customer service issue with Booking.com from September 2018

29 views | 4798 similar | 0 following
Help with my Booking.com issue
Did we steer you to the right help?
Waiting to see if GetHuman1190772 got the right customer help using our suggestion.
The issue in GetHuman1190772's own words
I have made a booking today through booking.com the confirmation number is ********** for the Park Plaza Victoria London, when I made the booking I made the booking for the Superior Queen Room @ $***.** AUD when I checked my confirmation email they have given me a booking for two rooms when we initially only booked one room. They have already taken the money out for two rooms from my credit card. When I did the booking it said that we do the booking now and pay later so why has the money been taken out now. I rang ************* & spoke to Barbara who said that she would email the Hotel & call back tomorrow, I didn’t book the Superior Twin Room I only booked the Superior Queen Room for myself & my husband.*Regards*Susan Matusiak

GetHuman1190772 did not yet indicate what Booking.com should do to make this right.

How GetHuman1190772 fixed the problem

We are waiting for GetHuman1190772 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1190772 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman1190772
Sep 24th, 2018 - 2 years ago
Fixed
Seen by 29 customers so far
Similar issue to 4798 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman1190772 started working on this issue
Sep 24th, 2018 2:09pm
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th, 2018 9:22am
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th, 2018 9:26am
GetHuman1190772 indicated the issue is not fixed yet.
Sep 26th, 2018 9:41am

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians