I accidently booked * rooms at the Jane Eliza hotel in Swan Hill Victoria. I made the...

GetHuman1159101's customer service issue with Booking.com from September 2018

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The issue in GetHuman1159101's own words
I accidently booked * rooms at the Jane Eliza hotel in Swan Hill Victoria. I made the. booking last night. The agent told me I had booked * rooms when I phoned to confirm they had my booking*I have no idea what happened. I booked a Superior room for the ** and ** th of September in my husbands name David Prossor. The agent said I booked Two Superiors and one double. I want to cancel one Superior room and one double please. Sorry I don’t have a booking number. I deleted it because I thought this just a routine booking. I’m. sorry I have no idea what I did wrong* I hope you won’t charge me to cancel * of the rooms as must have been an accident. *Thank you I only need the one Superior room. *Diana*Please text this phone don’t email me. My email is not reliable.

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Booking.com

Customer service issue
Reported by GetHuman1159101
Sep 18th, 2018 - 4 years ago
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Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman1159101 started working on this issue
Sep 18th, 2018 6:29am