Recently I had to cancel booking for a suite in London (booked via booking.com from Se...

GetHuman-deshsubb's customer service issue with Booking.com from September 2018

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The issue in GetHuman-deshsubb's own words
Recently I had to cancel booking for a suite in London (booked via booking.com from Sept ** to **, ****, Confirmation Number: **********). Reasons of cancellation being: *.) Did not match the photos* posted in the advertisement. *.) The bed* floor, kitchen looked very messy, disorganized, dirty and stinky. Honestly, the room looked like to that of a homeless persons space. We felt unsafe and sick to enter and stay in it. The cancellation was made immediately after viewing the property.*We spent over ***GBP in Taxi to look for another place. **I wonder how it got a place in booking.com. If I were to give a score, it will be negative * star.*How can I have my money refunded please ! Thank you!
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Booking.com

Customer service issue
Reported by GetHuman-deshsubb
Sep 18th, 2018 - 10 mons ago
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Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-deshsubb started working on this issue
Sep 18th, 2018 6:09am