Inaccurate description of property,misleading by omission. No mention that the property...

GetHuman-henryhag's customer service issue with Booking.com from September 2018

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The issue in GetHuman-henryhag's own words
Inaccurate description of property,misleading by omission. No mention that the property is at the junction of three busy roads. Rua de Sao Lazaro and Rua Nova do Destero are the route of bus ***. Rua Manuel de Sousa leads from Lisbon's Central hospital. Even allowing for parked cars, the property is less than * metres fromthis traffic. Because of the traffic noise we had no sleep for the entire night and were forced to leave the property next morning in order to find somewhere that we could get some sleep.This was very disruptive to our trip.*As the description is misleading by omission i.e not informing potential clients that this is a continually noisy location, we think that you should refund the entire booking ( and revise your description)

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Booking.com

Customer service issue
Reported by GetHuman-henryhag
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4448 others
0 customers following this
Items needed
Name on the booking
Booking reference
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Timeline

GetHuman-henryhag started working on this issue
Sep 17th, 2018 1:54pm

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