I am a booking.com genius for many years. Happy till now. For the very first time, my s...

GetHuman-jackyin's customer service issue with Booking.com from August 2018

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The issue in GetHuman-jackyin's own words
I am a booking.com genius for many years. Happy till now. For the very first time, my sister and i brought our old parents, dad with cancer, mom on a wheelchair, to Palma de Mallorca, precisely to soto speak * star Sol Wave House in Magalluf from yesterday, August **, to August **. We have a suite facing a beton wall, room ***, which happens to be a night club , with extremely loud music till *am. We couldn't sleep all night, and we are all very exhausted. We had no idea where we were coming to, and the reviews didn't help in all these details. We have booked breakfast and dinner included, which frankly is absolutely not acceptable. Dinner is in another location, and completely not eatable. Nothing from the buffet was fresh, all from cans. We haven't had breakfast yet but judging from our experience it can't be glorious. The last time in July my sister stayed in Hipotels palma palace and spa with * stars which was excellent. Could you please help us relocating from this horrifying place to Hipotels this morning, so that our experience in Mallorca is worth the money please? We need a total refund from booking.com*Sol wave house for the total ripoff urgently. This hotel ended up about ****€ for * night for * room and * adults. Not at all worth the money. The floors are dirty, haven't been cleaned for a long time obviously. We need an immediate answer please. Thank you.*Jacky Melikian. Booking number is **********, pin code is ****. We also paid the remaining taxes of **.**€ to the hotel yesterday which also should be refunded. Waiting for your reply.*Jacky
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Booking.com

Customer service issue
Reported by GetHuman-jackyin
Aug 13th, 2018 - 7 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-jackyin started working on this issue
Aug 13th, 2018 5:51am