I booked a prepaid room with booking.com at ROW NYC. I arrived late last night and fou...

GetHuman981793's customer service issue with Booking.com from August 2018

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The issue in GetHuman981793's own words
I booked a prepaid room with booking.com at ROW NYC. I arrived late last night and found that this hotel is absolutely filthy and unsuitable for staying in. My original room had a bloodstain on the sheets the size of a half dollar and the room I was moved to is completely run down with dirty floors, exposed electrical outlets and cracked furnishings. I stayed on **** but I will not be staying here on **** & ****. I will pay for the one night I stayed but not for the remaining two. I am traveling with a young child and will not subject her to this **** hole any longer than necessary. Please let me know what else you need from me to process a refund for nights **** & ****. Kelly ***-***-****
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Customer service issue
Reported by GetHuman981793
Aug 12th, 2018 - 7 mons ago
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Seen by 4 customers so far
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GetHuman981793 started working on this issue
Aug 12th, 2018 9:32am