Hello booked a break which I went to on the *th of August I had arrange to meet the own...

GetHuman971743's customer service issue with Booking.com from August 2018

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The issue in GetHuman971743's own words
Hello booked a break which I went to on the *th of August I had arrange to meet the owner at two pm she wasn't there however a elderly gentleman who tends to the lake showed us in and told us she would be back soon , their was a massive box outside the doors entrance full of cat mess and cans of food with folks in , as we opened the door the smell was so bad like cat urine. I went into the bedroom to see what it was like just out of curiosity and the pillows were filthy and covered with hairs , there was no way we could sleep there , I stayed around to speak to them and they never showed up , so I returned home disappointed, today I have tried to get this resolved with booking .com and I'm getting nowhere I sent a email asking for my money back they replied asking for confirmation plus pin which I have sent six times no reply I have tried calling them to be on hold for ten minutes then the line went dead , I just wont a refund. Please help kind regards
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Customer service issue
Reported by GetHuman971743
Aug 9th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 2 customers so far
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GetHuman971743 started working on this issue
Aug 9th, 2018 5:17pm