Hello booked a break which I went to on the *th of August I had arrange to meet the own...

GetHuman971743's customer service issue with Booking.com from August 2018

2 views
 | 
2765 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman971743's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman971743 to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman971743 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman971743's own words
Hello booked a break which I went to on the *th of August I had arrange to meet the owner at two pm she wasn't there however a elderly gentleman who tends to the lake showed us in and told us she would be back soon , their was a massive box outside the doors entrance full of cat mess and cans of food with folks in , as we opened the door the smell was so bad like cat urine. I went into the bedroom to see what it was like just out of curiosity and the pillows were filthy and covered with hairs , there was no way we could sleep there , I stayed around to speak to them and they never showed up , so I returned home disappointed, today I have tried to get this resolved with booking .com and I'm getting nowhere I sent a email asking for my money back they replied asking for confirmation plus pin which I have sent six times no reply I have tried calling them to be on hold for ten minutes then the line went dead , I just wont a refund. Please help kind regards
GetHuman971743 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman971743 fixed the problem
We are waiting for GetHuman971743 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman971743 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman971743
Aug 9th, 2018 - a yr ago
I have an issue with Booking.com too
Not resolved
Seen by 2 customers so far
Similar issue to 2765 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman971743 started working on this issue
Aug 9th, 2018 5:17pm