Dear sir* madame,**The payment of ** euros wasn't executed in time by booking.com so th...

GetHuman-gvlaatum's customer service issue with Booking.com from July 2018

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The issue in GetHuman-gvlaatum's own words
Dear sir* madame,**The payment of ** euros wasn't executed in time by booking.com so the next morning I had to pay ** eutos cash to the hotel Calefornia. Meaning I have payed ** euros to many, having payed twice. I don't know if the first payment to booking.com is still at thrier account or if it's transfered to Hotel California.*Can it be undone and transfered back to my account?**Referencenumber: ******************Thank you in advance for your help.**G. v. Laatum******@***.com**------------------------------*....*Underneath my first nessage of **** at the night of my stay.**Dear sir*madame,**This afternoon I booked the hotel:*Hotel California*Via Quarto Negroni, **, ***** Ariccia**One night (arrival **** - departure ****) for one person.*I payed ** euros by Ideal. It's taken from my account but I didn't receive a conformation from booking.com and the reception of the hotel didn't know of my arrival either.**The referencenumber is:*******************Can you look for me if the payment I made goes to the right hotel? **Thank you in advance,*G. van Laatum******@***.com
I want to have the payment undone because I have payed the ** euros cash while the hotel didn't receive the money from booking.com nor a confermation of my booking.
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Booking.com

Customer service issue
Reported by GetHuman-gvlaatum
Jul 26th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2248 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-gvlaatum started working on this issue
Jul 26th, 2018 8:51pm
GetHuman-gvlaatum indicated the issue is not fixed yet.
Jul 30th, 2018 7:39am
GetHuman-gvlaatum indicated the issue is not fixed yet.
Jul 30th, 2018 7:54am

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