I have sent back a few responses like ** days ago. why I still have not heard anything...

GetHuman892095's customer service issue with Booking.com from July 2018

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The issue in GetHuman892095's own words
I have sent back a few responses like ** days ago. why I still have not heard anything from booking.com?**Below is what I respond to.*——————*We are writing to you regarding your reservation ********** at Troyka Hotel Moscow, check-in date ****-**-**, and check-out date ****-**-**.**I would like to take this opportunity to explain our position in the matter. Booking.com acts as a shop window for hotels to advertise their most competitive rates to you. We organise the logistics of making a reservation on behalf of the hotel and manage the provision of information. The contract of the service of accommodation is exclusively between you and the hotel. Once the reservation has been accepted by the hotel, they become entirely responsible for the delivery and standard of that service.**On rare occasions when our hotel partners cannot honour the reservation as it was booked, we at Booking.com assist our guests in finding a suitable alternative accommodation. We even assist our guests in getting costs incurred reimbursed, on behalf of the property that could not honour the booking. Since we are offering a refund on behalf of another company, we can only offer assistance with costs that are directly linked to the relocation, and are confirmed with valid receipts**Please send us a copy of the receipt from the property Hotel Paveletskaya Ploshchad after your stay and we will gladly get you refunded the ** EUR.**We look forward to helping you further after your stay.

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Customer service issue
Reported by GetHuman892095
Jul 18th, 2018 - 5 years ago
Seen by 14 customers so far
Similar issue to 1996 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman892095 started working on this issue
Jul 18th, 2018 4:34am
GetHuman892095 indicated the issue is not fixed yet.
Jul 18th, 2018 1:44pm
GetHuman892095 indicated the issue is not fixed yet.
Jul 18th, 2018 1:44pm
GetHuman892095 confirmed the issue is fixed. Hooray!
Jul 19th, 2018 2:04pm

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