Feels Like Home Rossio’s Flat*Rua Barros Queir*s, **, Santa Maria Maior, ****-*** Lisbo...

GetHuman-kontgis's customer service issue with Booking.com from June 2018

10 views
 | 
1507 similar
 | 
0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman-kontgis to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-kontgis's own words
Feels Like Home Rossio’s Flat*Rua Barros Queir*s, **, Santa Maria Maior, ****-*** Lisbon, Portugal *This apt was not what we expected. We were assure we would have WiFi as we had a little work to do. No WiFi. We complained to the Feels like Home office and they apparently didn’t seem to care. They did check it and found the owner had not paid the WiFi company. The rugs were filthy. (Pictures). Also this apt. was on the *nd floor and there were no lights. I fell up the stairs in the darkness. Pitch black. Mold in the shower. Also they only provided * half rolls of toilet paper. We were on our own for the rest. During * nights of our stay they were drilling on the road below us all night long. Finally we were able to talk to service rep at SLH that really cared. He phoned the police and the workers finally stopped the last night we were there. I know this company has better properties. I was so disappointed in these accommodations. I didn’t let it ruin Lisbon but it was a horrible apt. stay. They offered to refund some of my money, unfortunately they text us to come to the office and get the refund and we were gone by then. I found this insulting that we had to go to them between certain hours. Sad, sad, sad. Renters beware. *The company is telling me since I’ve checked out they don’t they know if they can refund through Booking.com
GetHuman-kontgis did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-kontgis fixed the problem
We are waiting for GetHuman-kontgis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kontgis fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-kontgis
Jun 28th, 2018 - a yr ago
I have an issue with Booking.com too
Fixed
Seen by 10 customers so far
Similar issue to 1507 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-kontgis started working on this issue
Jun 28th, 2018 5:52pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 28th, 2018 6:56pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 28th, 2018 7:26pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 28th, 2018 7:41pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 28th, 2018 7:41pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 28th, 2018 7:58pm
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 29th, 2018 11:40am
GetHuman-kontgis indicated the issue is not fixed yet.
Jun 30th, 2018 11:10am
GetHuman-kontgis indicated the issue is not fixed yet.
Jul 1st, 2018 7:03pm