My booking ********** made with Alstad Krone Hotel apartments in lucerne was debited th...

GetHuman-eightyei's customer service issue with Booking.com from June 2018

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The issue in GetHuman-eightyei's own words
My booking ********** made with Alstad Krone Hotel apartments in lucerne was debited the same day of *th march when your online marketing states no payment till later. I was hoping to pay in cash. The exchange rate used was so high it costs me more than if I had booked through another avenue. The singapore dollar amount was ****.** ( ****.**) Your advertising is misleading . I received a text message from my citibank card informing a credit had been made on the **th march to rectify but the hotel still went ahead with encashing the payment on the *th. If I had cancel ,I would have had to pay charges beyond what is needed because of the currency exchange. I am a regular user of booking.com and expect to hear how this happened and does this mean its best I stop using your service as it is not reliable. I await to hear further.**Lena Baird*Email : *****@***.com

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Booking.com

Customer service issue
Reported by GetHuman-eightyei
Jun 20th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1314 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-eightyei started working on this issue
Jun 20th, 2018 11:35pm
GetHuman-eightyei indicated the issue is not fixed yet.
Jun 21st, 2018 12:36am
GetHuman-eightyei indicated the issue is not fixed yet.
Jun 25th, 2018 8:05am

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