My booking ********** made with Alstad Krone Hotel apartments in lucerne was debited th...

GetHuman-eightyei's customer service issue with from June 2018

6 views | 1314 similar | 0 following
Help with my issue
Next: our robot will wait on hold for GetHuman-eightyei to get a rep on the line!
Always use the GetHuman Phone to call We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-eightyei's own words
My booking ********** made with Alstad Krone Hotel apartments in lucerne was debited the same day of *th march when your online marketing states no payment till later. I was hoping to pay in cash. The exchange rate used was so high it costs me more than if I had booked through another avenue. The singapore dollar amount was ****.** ( ****.**) Your advertising is misleading . I received a text message from my citibank card informing a credit had been made on the **th march to rectify but the hotel still went ahead with encashing the payment on the *th. If I had cancel ,I would have had to pay charges beyond what is needed because of the currency exchange. I am a regular user of and expect to hear how this happened and does this mean its best I stop using your service as it is not reliable. I await to hear further.**Lena Baird*Email : *****@***.com

GetHuman-eightyei did not yet indicate what should do to make this right.

How GetHuman-eightyei fixed the problem

We are waiting for GetHuman-eightyei to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-eightyei fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman-eightyei
Jun 20th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 1314 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman-eightyei started working on this issue
Jun 20th, 2018 11:35pm
GetHuman-eightyei indicated the issue is not fixed yet.
Jun 21st, 2018 12:36am
GetHuman-eightyei indicated the issue is not fixed yet.
Jun 25th, 2018 8:05am

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians