I made a booking in a Azur Paradise Hotel. Before the * hours window was place in the...

GetHuman-mbgil's customer service issue with Booking.com from June 2018

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The issue in GetHuman-mbgil's own words
I made a booking in a Azur Paradise Hotel. Before the * hours window was place in the site for cansel transaction I did cancel and I received online and a email from booking saying that cancelation was accepted and was not charge for cancelation. This is happening on the **th of may.* I just book another hotel for my destination.* Unfortunately the hotel Azul paradise sent me later another email saying they dont accept the canselation!!!* So here I am with two booking of two hotel for the same destination and the same time... I need your assistance as I have a confirmation from your site this was cancel.*My name Maria Beatriz Malard*Phone number ***********Reserve number to Azur paradise.***********
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Customer service issue
Reported by GetHuman-mbgil
Jun 15th, 2018 - 9 mons ago
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GetHuman-mbgil started working on this issue
Jun 15th, 2018 12:30pm