I checked in at Laquinta inn downtown little rock Arkansas. The AC in the room didn't w...

GetHuman-urnotsli's customer service issue with Booking.com from June 2018

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The issue in GetHuman-urnotsli's own words
I checked in at Laquinta inn downtown little rock Arkansas. The AC in the room didn't work. I asked for new room and the front desk clerk was rude when responding. Relocation was received. Then room *. The room was a handicap room and much smaller. The bathroom door latch was broken. Room *.... We were given a suite and the TV was broken and the AC barely blew . Tried to call front desk and room phone was all static. I was given a comp for * night and then found out that the wall unit had to be replaced. I asked for a discount or another comp for the last night and AMY the GM got rude and snotty and started making smart *** remarks. As I was getting ready to depart early the housekeepers started talking about myself and my family. Not knowing I was still in the room. When confronted they responded with sir it wasn't about you it was about one of our staff members. Knowing it was a cover up due to being cought.
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Customer service issue
Reported by GetHuman-urnotsli
Jun 10th, 2018 - 9 mons ago
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Seen by 7 customers so far
Similar issue to 588 others
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Timeline
GetHuman-urnotsli started working on this issue
Jun 10th, 2018 4:46pm
GetHuman-urnotsli indicated the issue is not fixed yet.
Jun 10th, 2018 8:22pm
GetHuman-urnotsli indicated the issue is not fixed yet.
Jun 12th, 2018 5:53am
GetHuman-urnotsli indicated the issue is not fixed yet.
Jun 15th, 2018 4:08am