I checked in at Laquinta inn downtown little rock Arkansas. The AC in the room didn't w...
GetHuman-urnotsli's customer service issue with Booking.com from June 2018
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I checked in at Laquinta inn downtown little rock Arkansas. The AC in the room didn't work. I asked for new room and the front desk clerk was rude when responding. Relocation was received. Then room *. The room was a handicap room and much smaller. The bathroom door latch was broken. Room *.... We were given a suite and the TV was broken and the AC barely blew . Tried to call front desk and room phone was all static. I was given a comp for * night and then found out that the wall unit had to be replaced. I asked for a discount or another comp for the last night and AMY the GM got rude and snotty and started making smart *** remarks. As I was getting ready to depart early the housekeepers started talking about myself and my family. Not knowing I was still in the room. When confronted they responded with sir it wasn't about you it was about one of our staff members. Knowing it was a cover up due to being cought.
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