I had a reservation for the Forenom Aparthotel in Tampere Finland that I cancelled. The...

GetHuman682058's customer service issue with Booking.com from May 2018

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The issue in GetHuman682058's own words
I had a reservation for the Forenom Aparthotel in Tampere Finland that I cancelled. The Booking.com confirmation number is ********** with a PIN number of ****. I have an email from Booking.com that it was cancelled for free. I have NOT been refunded my money back on myAmerican Express Card. You can see that I’m a frequent customer of booking.com. These idiots at Forenom Aparthotel were actually the ones who cancelled my reservation because I allegedly didn’t confirm my reservation with them in a timely manner but I booked everything thru Booking.com. Regardless, I want my money back NOW. I’m not blaming Booking.com BUT since I received no cooperation from this hotel, I expect Booking.com to make sure I get reimbursed or this will be the last time I will EVER do business with Booking.com so please fix this
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Customer service issue
Reported by GetHuman682058
May 14th, 2018 - 10 mons ago
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Seen by 3 customers so far
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GetHuman682058 started working on this issue
May 14th, 2018 1:26pm