My name is Ms Samarita Herh and basically I had the worst stay in the Continental city...

GetHuman645427's Refund my booking issue with Booking.com from May 2018

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The issue in GetHuman645427's own words
My name is Ms Samarita Herh and basically I had the worst stay in the Continental city hotel in earls court on the **th April...air condition and, heating or the telephone wasn't working, the toilet was not cleaned. my partner had an epileptic seizure due to the fire alarm early morning which were were not warned of and when we complained their answer was that it is not their fault it was just toast. their lift wasn't working and my epileptic partner and i had to walk up * flight of stairs which we were not warned at checking until keys were given, was just an uncomfortable stay. The hotel has messed us about by not getting back to us when they said they would at a certain time. When I called back they gave me an excuse that the general manager was busy in a meeting and that they would get back but i still heard nothing. The *rd time i called back they said they would refund **% through booking.com but I would like a full refund this is unfair and unprofessional.

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Booking.com

Refund my booking issue
Reported by GetHuman645427
May 1st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9228 others
0 customers following this

Timeline

GetHuman645427 started working on this issue
May 1st, 2018 12:37pm

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