I bought and played modern warfare on PC. One day I am playing the game and I keep gett...

GetHuman-eastrevv's customer service issue with Blizzard from November 2019

Help with my Blizzard issue
First: share to improve GetHuman-eastrevv's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-eastrevv may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-eastrevv's own words
I bought and played modern warfare on PC. One day I am playing the game and I keep getting an error message titled "Directx encountered unrecoverable error" and i began to try to fix the problem. I then get an update however it cannot be downloaded because i get another error message when I was about ** percent saying that there was an issue with one of the files. I go on to the trouble shooting link and I've tried everything. i keep trying to use the repair files tool, I've deleted battle.net and reinstalled it, I've uninstalled modernwarfare and tried to reinstall it twice once before i uninstalled battle.net and once after and i still encounter the problem with my files. Any help at all would be appreciated thank you

GetHuman-eastrevv did not yet indicate what Blizzard should do to make this right.

How GetHuman-eastrevv fixed the problem

We are waiting for GetHuman-eastrevv to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Blizzard customer problems.
How Do I Reset My Blizzard Password?How Do I Get a Refund from Blizzard?How Do I Reset My Blizzard Password?How Do I Get Blizzard to Refund My Charge?How Do I Cancel My Blizzard Account?
Do you have a customer issue as well?
We can help you get Blizzard's attention and get better help faster. Tap below to get started.
Having Blizzard issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Blizzard

Customer service issue
Reported by GetHuman-eastrevv
Nov 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 6874 others
0 customers following this

Timeline

GetHuman-eastrevv started working on this issue
Nov 9th, 2019 8:49pm
GetHuman-eastrevv indicated the issue is not fixed yet.
Nov 10th, 2019 4:04pm
GetHuman-eastrevv indicated the issue is not fixed yet.
Nov 10th, 2019 4:11pm