Blizzard Customer Service Issues

I bought this game last Friday expecting it to provide entertainment for a year or two, but I've encountered numerous bugs, frame issues, and poor performance on my computer, which should have been able to handle it at maximum settings. I've only played it for a few hours on and off, and it's the Call of Duty Modern Warfare title. I am disappointed with the experience and it has made me question future purchases. I am requesting a refund, even a partial one, due to the issues I have faced since downloading and playing the game. I understand it has been a week, but after the frustrating gameplay, I don't feel it's worth what I paid for it.

I have encountered a movement problem in Overwatch® recently. My character keeps running in a direction without my input, causing difficulties during gameplay. I have come up with a temporary solution of double tapping the directional key, but it interrupts my actions in crucial moments. This issue is unique to Overwatch and not present in other games I play. Many other players have reported similar problems in forums dating back several years. This issue is frustrating, impacting my ability to play competitively as my character can run into danger without control. I have attempted troubleshooting on my end without success and even damaged a keyboard key in the process. Please address this issue promptly so I can fully enjoy playing Overwatch without facing involuntary movements that hinder my gameplay experience.

I purchased a game on November 1st, and initially, it ran smoothly. However, after playing for a few days, I started encountering black screen crashes and connectivity problems. Despite trying various online fixes, the issue persists. I missed the 72-hour refund window due to the problem appearing after the initial purchase. Currently, I am unable to complete a game without it crashing or disconnecting. The automated refund system has not accepted my request. I hope that by explaining my situation, I can receive help with getting a refund. Thank you for your assistance.

I recently purchased the game Call of Duty: Modern Warfare and have been encountering significant issues with FPS drops, lag, and freezing during multiplayer gameplay. Within just a few minutes of starting, my FPS drops to 20-25 during fights and I experience screen freezing when moving around. These technical problems have made the game unplayable for me despite only playing for about an hour. I have a [redacted] graphics card, so experiencing such low FPS is unacceptable, especially for a game I paid $60 for. I am very disappointed with this situation and would like to either receive a full refund or consider this my final purchase on the platform.

I'm facing an issue with my Battlenet account. I haven't used it for a while and I lost access to the email linked to it. Recently, I tried logging in through the mobile app using my usual account and password. However, I was prompted to answer a security question that I don't recall setting up. I attempted to answer it by trying various forms of my high school address but was unsuccessful. As a result, my account password was automatically changed due to multiple failed attempts. I believe I can recover my account if I can update the email address. I'm unsure if reaching out to Blizzard for assistance would be worth my time. I appreciate any guidance on how to proceed. Thank you for your help.

My son bought a game three weeks ago, but the card needed to play it was defective, causing the game to run very slow. We returned the card, but now we can't play the game. We're requesting a refund. I can't reach anyone by phone and want to solve this without involving the Better Business Bureau. My son's name is Kyle Perez, and he bought the game "Call of Duty: Modern Warfare" via email at [redacted] I prefer to resolve this over the phone. I'm Madeline Perez at [redacted] or [redacted] Kids shouldn't have to deal with issues like this, and my son has screenshots to prove the problem. Thank you for your assistance.

I followed the instructions on the card to redeem loot boxes and extras for "Overwatch: Game of the Year Edition" that I bought brand new from the game. My only concern, four days later, is that no loot extras have been added to the account I created. The card states "INSTRUCTIONS FOR CLAIMING ALL OF YOUR PC DIGITAL GOODIES," but the game is for Xbox One. I created the account, redeemed the code, and then synced my Xbox Live account afterwards. I expected it wouldn't matter, but now all I see is "code redeemed," with no confirmation or additional items like loot boxes. My 13-year-old son bought this with his saved money, so I'm reaching out for help as he is currently feeling disappointed. Thank you, Parent NICK BUCKLAND.

Dear Lizard, I have experienced slow download speeds on your servers compared to other platforms. I have recently purchased a game, and I found the process frustratingly slower than expected. Your customer service hotline was of no help, and it diminishes my trust in your company. I recently upgraded my computer and router, so the issue likely lies with your service. I urge you to enhance your download speeds as this poor experience has deterred me from being a repeat customer. I have never encountered this problem with any other platform, including Steam.

Ticket ID US[redacted]9 We encountered an issue in our raid on Faerlina, Sovereign guild. The raid leader got accidentally locked in the raid where no bosses were alive, and some mobs didn't spawn. We followed the support's advice to wait for the reset, but it seems like a bug occurred. We're hoping to have the lockout cleared so we can reform the raid on Monday. The raid ID is [redacted]7. Our conversation with GM Shuyect revealed that despite efforts, the raid ID couldn't be reset due to mobs being killed and reputation gained. Despite this, we appreciate the assistance.

Hello, Blizzard community! I have been playing Heroes of the Storm for quite some time now, and it's the primary game I invest my time in. Recently, while playing ranked matches, I encountered an issue during the draft phase where the countdown stopped at 0, indicating a disconnect from the server. Despite not experiencing any internet disruptions, I had to relog, only to find myself penalized with a leaver status. This penalty seems unjust as the disconnect was not due to my actions or internet connection. I appreciate Blizzard's usual approach to managing such situations but hope for a fair resolution, as dealing with leaver penalties makes it challenging to enjoy Brawl and Quick Matches. Thank you for your understanding, and I will work towards resolving this situation while seeking support from fellow Blizzard players.

Complaint regarding Customer Service Manager Keith W During my conversation with GM Keith W, he repeatedly threatened to suspend my account, which I believe is unacceptable treatment towards customers. I encountered a minor in-game issue and escalated it by opening a ticket. When the initial GM provided an unfavorable response, I sought assistance from someone at Blizzard. However, when GM Keith W contacted me, he immediately started threatening to suspend my account without inquiring about my issue. He continued to threaten account suspension throughout the conversation, demonstrating an abuse of power. Keith W did not handle the situation calmly or reasonably and seemed more focused on asserting his authority than resolving the matter. This behavior is concerning, especially considering that customers like me support Blizzard's services. In contrast, I recently dealt with Nike's customer service, where the representative went above and beyond to ensure my satisfaction, earning a 10/10 rating on their survey. In contrast, I rated Blizzard's customer service poorly due to the unprofessional conduct of GM Keith W and other similar experiences with Blizzard GMs who have been irresponsible and untruthful.

I'm encountering some confusion and need assistance. About a year ago, I purchased the legendary edition of Overwatch. Recently, I attempted to log in after a hiatus, only to realize I had misspelled my email address. My correct email is "[redacted]," but I mistakenly typed "[redacted]" Consequently, I did not receive the confirmation email necessary to log in. I have reached out via email as well due to my concern. In the meantime, I created a new temporary account under the correct email address with only minimal usage to demonstrate that it is not my primary account. Any help would be greatly appreciated. Thank you.

Hello, I want to report a payment of 77.94 US dollars that was made on November 25th without my authorization. I am unable to access my account as my login details are not working. To ensure security, I have already canceled the subscription and stopped further payments. Please assist me in locating my account and clarifying the situation. An email response addressing this issue would be greatly appreciated. Thank you, Suzanne S.

In August [redacted], I reactivated my subscription under two accounts. I played on both accounts until September 21, [redacted]. Unfortunately, I mistakenly thought I had canceled the subscription renewal for CoolGuyCaleb#[redacted] and Nyxs#[redacted], but that was not the case. Subscription fees have been deducted from my account even though I have not used these accounts since September 21, [redacted]. I am seeking to cancel these subscriptions and request a refund for the billing dates of September 25th, October 25th, and November 25th.

My son, Tyler M., was enjoying the new Call of Duty "Modern Warfare" game we got him last Monday when he was unexpectedly disconnected. He tried to sign back in but received an error stating his password was incorrect. Shortly after, he was informed that his account no longer existed. Despite creating a new account, he was unable to continue playing the game. Tyler suspects his account may have been compromised. How should we proceed in resolving this issue?

I reported two players last night, and in the report, I specifically mentioned that my teammates were threatening to report me because I was carrying the game. However, these teammates did not participate, and I received a warning of a potential account suspension. If my account gets suspended again, I would like a refund. It's frustrating that I keep getting suspended even after warning about false reports. This experience is making me dislike Overwatch. It's unfair that when trying to coordinate with the team, they can report you for attempting to play seriously. Blizzard, please address these issues. Restricting freedom of expression feels unjust.

I recently noticed unauthorized charges on my bank card that I did not make. It seems like someone, possibly my minors, used my card without my permission. I never authorized these transactions and wish to have my bank information removed from their database immediately. I want confirmation that this has been done and to prevent any further unauthorized use of my information. I am unable to contact the company directly, so how can this matter be resolved effectively?

Last week, I experienced password issues with my account, [redacted], under battletag purplewallet#[redacted]. I had to create a new account using [redacted] with battletag cupoftea#[redacted] to reset my password. Upon regaining access, I discovered that my original account was banned. I reached out, but only received starter editions for WOW and D3. I had full access to WOW including classic and shadowlands expansion, and all D3 expansions (currently playing season 19 crusader). I would like to merge my purplewallet account with my cupoftea account. I'm unsure why I was banned, but have since updated my antivirus and Blizzard authenticator. Any assistance would be appreciated.

My account has been compromised, and despite my numerous attempts to contact Blizzard for assistance, the process has been challenging. I have submitted my government photo ID multiple times, but the reset codes sent by them arrive in the middle of the night, making it difficult for me to reset the account promptly. When I request a reset through the account recovery option, the email never reaches my inbox. Furthermore, after trying one of their suggestions, an authenticator was mysteriously added to my account without my knowledge. I am deeply concerned about the security of my account and would like the unauthorized user to be stopped. My account is linked to [redacted]

I am having trouble paying for my World of Warcraft account. When trying to enter my password, it keeps saying it's incorrect, but I am certain it's the right one. I have tried different variations without success. It's been years since I had this issue. I can't even reset the password because it keeps saying it's wrong. I need urgent help and a direct number to Blizzard to resolve this. I remember being able to contact Blizzard directly before, and now it seems it's through a third party. I just want to pay for a month of gameplay. Thank you for your assistance.