Info at **:**, Oct **:*Thank you for contacting us. An agent will be with you shortly...

GetHuman-blazeitu's Recover Account issue with Blizzard from October 2019

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-blazeitu's own words
Info at **:**, Oct **:*Thank you for contacting us. An agent will be with you shortly.*If you are requesting account deletion please be advised that Customer Support is unable to assist with this via live chat. To submit a data removal request please click here.*Need help resetting your password? Click Here!*Info at **:**, Oct **:*All agents are currently assisting others. Your estimated wait time is * minutes and ** seconds. Thank you for your patience.*Info at **:**, Oct **:*You are now chatting with Peromack.*Peromack at **:**, Oct **:**Hello, this is Game Master Peromack. How are you doing today?*You at **:**, Oct **:*I have been trying to move my authentication to my new phone. I also reinstalled and upgraded hardware on my PC so I am not able to retrieve my serial or restore code. I have submitted a ID and was told because it is expired it will not work. I have stated I have no intentions on obtaining a new ID as I do not need one. I was told once again I will need to get one, or can use a Drivers Licence. I do not have a drivers licence which is why I submitted a state ID. So now I am locked out of content I paid for, because of over the top security you force upon your customers? I request once again to allow me to move my *FA from my account or accept the ONLY form of ID I have so I may access the content I have purchased from your company.*Peromack at **:**, Oct **:**We do require a photo of a valid Government-Issued ID in order to remove the security features of the account. We take account security very seriously as unfortunately accounts do get compromised and with this, we do require the ID still be valid.*You at **:**, Oct **:*So all the content I have bought is now lost*You at **:**, Oct **:*I will be bringing this up with the media then*You at **:**, Oct **:*This is fantastic news*Peromack at **:**, Oct **:**If you would like to read more on the type of IDs we accept, we do have an article: https:**us.battle.net*support*en*article*******You at **:**, Oct **:*Do you not think I have read that? I also have stated it is my ONLY ID*You at **:**, Oct **:*I am disabled and have no means on leaving the house*You at **:**, Oct **:*How the **** am I suppose to get a ID nor why would I need a current one*You at **:**, Oct **:*Ill have have my home nurse load me up in the van and take me to pay money that I dont make for a **** ID I dont need*Peromack at **:**, Oct **:**I'm very sorry for any frustration this has caused. It is definitely not what we want to do is cause you to be upset, but since the authenticator is on the account to help keep it secure, we do take extra care with removing them.*You at **:**, Oct **:********* keeping it secure, all they need is your **** phone.*You at **:**, Oct **:*Have a good day I have gathered everything I need to take to the media

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Blizzard

Recover Account issue
Reported by GetHuman-blazeitu
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 6130 others
0 customers following this

Timeline

GetHuman-blazeitu started working on this issue
Oct 15th, 2019 9:52pm
GetHuman-blazeitu indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman-blazeitu indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm
GetHuman-blazeitu indicated the issue is not fixed yet.
Oct 15th, 2019 9:53pm

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