Hi,**After purchasing Forsaken on day *, it ran fine, but now the loading screens when...

GetHuman1162665's customer service issue with Blizzard from September 2018

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The issue in GetHuman1162665's own words
Hi,**After purchasing Forsaken on day *, it ran fine, but now the loading screens when starting up D* are incredibly choppy, like *-** FPS. I can get to the point of where it pre-loads my profile and all that, but afterwards I'm stuck back on the white loading screen and it freezes.*I've tried uninstalling Battle.net, Destiny *, updating the game, updating drivers via Nvidia GeForce Experience, and even turning down my GPU power. Updated Windows too. Nothing helps, it keeps happening.*Do you guys have any idea on how to fix this?? Just seems so weird to me that it's not working after it did on launch.*I'm running an ****k and a ****Ti. I ran an app to make sure all my temps were okay cause I thought maybe my GPU was overheating causing this but they are both holding steady around **C.*Any help would be greatly appreciated!
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Customer service issue
Reported by GetHuman1162665
Sep 18th, 2018 - 6 mons ago
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GetHuman1162665 started working on this issue
Sep 18th, 2018 9:08pm