1. All Companies › 
  2. Bitdefender Customer Service › 
  3. FAQ
Updated

Bitdefender Customer FAQ

Top Answers & How-to Guides

What is Bitdefender's Phone Number?

The question we are asked most often is about how to talk to Bitdefender customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts available for Bitdefender products?

Yes, Bitdefender offers discounts on their products. They frequently run promotions and special offers on their website where customers...
Ask any question you have about Bitdefender customer service, get an answer now.
Contact Bitdefender customer service

Recent Bitdefender Customer Questions

Have Bitdefender & VPN Renewal from 2Checkout but unable to activate.

We are sorry to hear that you are experiencing issues with Bitdefender and VPN renewal. Here are the steps you can follow: First, make sure your Bitdefender software is up to date, as older versions may present issues. Next, head into the Bitdefender interface and search for "My Subscriptions" or a similar section. Inside there, you should find a space to enter your new activation code that you received from 2Checkout. If you can’t find it on your interface, then look for an email from Bitdefender where the activation code can be found. Make sure you enter it correctly with no extra spaces. After you've entered your code, your Bitdefender and VPN should be active.
Asked Mar 23, 2024 2:08 PM

multiple quick scans occurring on same day

This could be happening if you've set your Bitdefender to perform quick scans frequently or if Bitdefender detects a potential threat and initiates a scan. However, if it seems unusual or if it's affecting your system's performance, you may wish to adjust your scan settings. You can decrease the frequency of automatic scans in Bitdefender's settings. Go to the "Protection" tab, click on "Virus Shield", and adjust your preferences. If the issue continues, it could be a technical glitch and reinstalling Bitdefender may help. Always remember to keep your Bitdefender version up to date for optimal performance and security.
Asked Mar 19, 2024 2:46 AM

renouvellement abonnement bitdefender

Pour renouveler votre abonnement à Bitdefender, connectez-vous à votre compte Bitdefender Central. Une fois que vous êtes connecté, allez dans la section "Mes appareils". Ici, vous verrez une option "Renouveler la licence". Cliquez sur cette option, choisissez votre plan d'abonnement et suivez les instructions pour compléter le processus de paiement. Verifiez vos courriers électroniques pour les confirmations de renouvellement automatique auprès de Bitdefender. Si votre abonnement est configuré pour se renouveler automatiquement, alors aucun autre action n'est requise. Si ce n'est pas le cas, vous recevrez des avis de renouvellement de Bitdefender avant la fin de votre abonnement actuel.
Asked Mar 15, 2024 1:48 PM

I was charged twice for the same service. I need to be reimbursed.

We're sorry to hear about this issue. Usually, Bitdefender doesn't charge twice for the same service. If this happens, it might be due to a human error or system glitch. To get this sorted, you should immediately contact Bitdefender's customer service through their official website. They have an excellent team that handles billing issues. We suggest providing them with all the information about the double charges, including transaction dates, amounts, and the service you were charged for. This will assist them in rectifying the error swiftly.
Asked Mar 12, 2024 12:28 PM

Help me with my Bitdefender customer service issue

False Positives

What should I do if Bitdefender detects a false positive?

If Bitdefender detects a false positive, the first step is to add the file or website to the exceptions list to prevent future detections....
Read more

Subscription Renewal

How do I renew my Bitdefender subscription?

To renew your Bitdefender subscription, simply log in to your Bitdefender Central account, go to the "My Subscriptions" section, and...
Read more

Supported OS

What operating systems are supported by Bitdefender?

Bitdefender supports various operating systems, ensuring comprehensive protection for a wide range of devices. For Windows users, it...
Read more

Mobile Devices

Can I use Bitdefender on my mobile devices?

Yes, Bitdefender can be used on mobile devices. Bitdefender offers comprehensive security solutions for Android and iOS devices. You...
Read more

Product Comparison

What is the difference between Bitdefender Antivirus Plus and Bitdefender Total Security?

The main difference between Bitdefender Antivirus Plus and Bitdefender Total Security lies in the range of features they offer. Bitdefender On the other hand, Bitdefender Total Security offers all the features of Antivirus Plus, along with additional layers of security. It includes features like a two-way firewall, parental controls, webcam and microphone protection, file encryption, and a password manager. Total Security also provides device optimization tools to enhance system performance and privacy features like anti-tracking and anti-spam filters. While both versions provide excellent protection against malware, Total Security offers a more comprehensive package with added features to safeguard your online activities and personal data. Choose the edition that suits your needs and desired level of protection....
Read more

Update Frequency

How often should I update Bitdefender to ensure optimal protection?

To ensure optimal protection, it is recommended to update Bitdefender regularly. Updates include the latest virus definitions, bug...
Read more

License Transfer

Is it possible to transfer my Bitdefender license to a new device?

Yes, it is possible to transfer your Bitdefender license to a new device. Bitdefender offers a seamless license transfer feature that...
Read more

Customization Options

Can I customize the scanning options in Bitdefender?

Yes, you can customize the scanning options in Bitdefender. Bitdefender offers a range of scanning options that can be tailored to...
Read more

Free Trial

Does Bitdefender offer a free trial?

Yes, Bitdefender does offer a free trial of their security software. This trial allows users to experience the full functionality of...
Read more

Payment Methods

What payment methods are accepted for purchasing Bitdefender?

Bitdefender accepts a wide range of payment methods to provide flexibility for its customers. You can purchase Bitdefender using major...
Read more

Discounts

Are there any discounts available for Bitdefender products?

Yes, Bitdefender offers discounts on their products. They frequently run promotions and special offers on their website where customers...
Read more
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated