Hi I’ve been sent two of the exact same birchboxes and both of them are the August Birc...

GetHuman-jemkerna's customer service issue with Birchbox from November 2018

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The issue in GetHuman-jemkerna's own words
Hi I’ve been sent two of the exact same birchboxes and both of them are the August Birchbox? My friend received the correct order - one November Birchbox with the nutcracker addition and the other being a bestseller box. I haven’t been sent the same thing I have been sent * August boxes and am very disappointed given that I ordered this over ** days ago now. **I’m very frustrated because I ordered these because I wanted the nutcracker box and the bestseller box. I did the * for £* deal from Black Friday and placed my order on the **th of November so definitely should have received the Nutcracker and Bestseller box. I don’t know why I have received two August boxes and am very confused about this. I would like to get both the boxes sent to me as soon as possible because that is what I have paid. Can you please send me the correct order.
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Birchbox

Customer service issue
Reported by GetHuman-jemkerna
Nov 29th, 2018 - 9 mons ago
I have an issue with Birchbox too
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Seen by 2 customers so far
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GetHuman-jemkerna started working on this issue
Nov 29th, 2018 4:28pm