Hi I’ve been sent two of the exact same birchboxes and both of them are the August Birc...
GetHuman-jemkerna's customer service issue with Birchbox from November 2018
Help with my Birchbox issue
First: share to improve GetHuman-jemkerna's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jemkerna's next move: go to the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jemkerna will want to follow the link below to head to their help center. We will check on GetHuman-jemkerna later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jemkerna may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman-jemkerna's own words
Hi I’ve been sent two of the exact same birchboxes and both of them are the August Birchbox? My friend received the correct order - one November Birchbox with the nutcracker addition and the other being a bestseller box. I haven’t been sent the same thing I have been sent * August boxes and am very disappointed given that I ordered this over ** days ago now. **I’m very frustrated because I ordered these because I wanted the nutcracker box and the bestseller box. I did the * for £* deal from Black Friday and placed my order on the **th of November so definitely should have received the Nutcracker and Bestseller box. I don’t know why I have received two August boxes and am very confused about this. I would like to get both the boxes sent to me as soon as possible because that is what I have paid. Can you please send me the correct order.
GetHuman-jemkerna did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman-jemkerna fixed the problem
We are waiting for GetHuman-jemkerna to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.