Birchbox Customer Service Issues

I purchased a 3-month subscription to BirchboxMan as a Christmas gift for my son. Due to a change in my budget, I would like to request a refund for the charge. The order number is [redacted]43, and the order date is 12/3/[redacted]. The billing address on file is Callahan Rogers, 37 Chase Road, Chateaugay, NY 12[redacted]. The barcode on the Birchbox subscription card is BMGM03XWPV95A0. Please reach out to me at [redacted] for any additional inquiries and to confirm the cancellation of this subscription. Thank you for your assistance. - Denise G. Rogers

Yesterday, on 12/27 at 9:53 am, an unauthorized transaction was made using my credit card to purchase items online for $72.78 under the name Robert Barker at 34 Glen Road West, Calverton, NY [redacted]. My credit card company has been informed, and the card ending in -[redacted] has been blocked. There have been three other suspicious transactions, leading to concerns of fraud with my bank and potentially involving the police. It appears the individual using my credit card details is having the products delivered to the same address used for billing. Everyone involved is actively seeking more information on this issue. If canceling and refunding the products directly is not possible, could you please provide details of your return policy? Other companies have advised me to reject the package at the post office for return to the sender. Any guidance you can offer would be appreciated. Thank you for your cooperation in this urgent matter.

Interested in Birchbox hair and skin with gym bag. I have struggled with dyslexia for as long as I can remember. Additionally, I have difficulty distinguishing left from right which caused challenges in various activities like being called out on the football field. Despite these obstacles, I persevered through flag core, even accidentally hitting another person with the flag but always with determination. I faced setbacks in school but pushed through with perseverance. I ended up working hard physically, achieving great sales results in a business. Even though my path was not easy, I remained dedicated and believed in the products I sold. I faced challenges with sales commissions but continued to improve and excel because I loved what I did. I believe in enhancing one's style and treating oneself well. Despite coming from a challenging background, I have retained my strength and resilience.

I was gifted a Birthbox gift card for Christmas and set up an account online with the card code #BBGW03XEVY80RA. I got an email confirming my account creation on December 26. Later, on December 28, I received an email to customize my January box and selected Option 2 which includes the Modelco Baked Highlighter in Moonshine. Despite receiving multiple emails, I am yet to receive the products. Can you please provide an update on the status of my order/account? Thank you.

I am following up on my recent email regarding two issues I encountered with my Birchbox order. Three days ago, I contacted customer service about accidentally ordering the "Feeling Cheeky Kit" twice. Even though I tried to cancel one of the orders, both packages have already been shipped. I am requesting a $28 store credit to address this duplicate item. Additionally, in a separate order, I received only two out of the three items I purchased, missing the "Birchbox Mascara Try It Kit." I was charged for three items but received two, and I am requesting a $32 store credit for the missing item. I am disappointed with the customer service experience, as I was promised a resolution within three days, but no one has reached out to me. Please promptly provide the $60 store credit as requested to resolve these issues. Thank you for your attention to this matter. Hazel W.

I was given a gift card (BBGW06X7E8GJCD) by D. Kattentidt from St. Louis, MO. However, I'm having trouble using it for my orders. Additionally, I can't seem to log in with the password I wrote down, and I'm not able to find the special discount offer for future orders that was mentioned in a notification about an unavailable item. I wonder if it got lost on my desktop. Could someone please assist me with these issues promptly? Thank you.

My Christmas gift was a 6-month subscription to BB. The code on the card, BBGW06X7E8GJCD, given by D. Kattentidt to me, Katherine Melvin, is not being accepted when I try to place an order. I was able to change my password after some difficulty. Due to confusion, my previous order disappeared before completion. Lastly, my last order had an item that was out of stock, but I received a special discount code for a future order as an apology. I would appreciate receiving a copy of the letter with details before making any new orders. Thank you.

I recently tried to make a purchase and received an email about redeeming $20 in points towards my order. However, I didn't get a prompt to apply the points and it went ahead to process the order without me entering my card details. I am frustrated and disappointed by this. I have called a support number I found online, but I'm unsure when I will receive help. I am considering canceling my order and shopping elsewhere unless you can resolve this issue promptly. I am eager to use my points and the code MULTI20 for a 20% discount on my entire order. I hope to hear back soon to either apply my savings or discuss possible solutions. This was my first purchase with your company, and I hope we can resolve this smoothly.

In December, I bought a year's subscription for my granddaughter, Isabella S. However, she has not received any boxes yet. Even after her mother responded to your request to "release," the situation remains unresolved. I have purchased subscriptions for Isabella and her friends in the past without any problems. I paid $[redacted] for this subscription and would appreciate it if this matter could be addressed promptly. Thank you. Janelle S.

I'm experiencing an issue with my recent box delivery. According to the tracking information, the box was returned due to my address being marked as unoccupied. I updated my address with USPS through Birchbox on March 26th before the shipment was sent out. I would like to know why my box was not successfully delivered to my correct address. Please ensure my box is sent to the updated address. If this is not possible, I request a refund and the cancellation of my account. I have encountered challenges with the support system before. If I receive another email implying a lack of resolution without a proper solution, I will have to consider canceling my subscription for the second time due to similar issues.

Hello, I paid for a year's membership in full six months ago. I have proof of this transaction from my account if needed. However, I just discovered that a monthly direct debit has been deducted from my HSBC account for the same subscription. This duplicity is frustrating. I urgently request the cancellation of the monthly deduction and a prompt refund to be made back to my account. It is disappointing that there is no telephone contact available for assistance. I anticipate your swift response. Thank you. Sincerely, C. Lee

I am currently on a 1-year subscription with Birchbox and have received a total of 4 boxes so far. I placed an order online for extra full-size items and received the 3 free lip sparkly glosses. However, I have not received my regular Birchbox with the L-Lolly 3-tube set of tinted glosses that I also ordered at the same time in late April. On top of that, I received a $10 birthday coupon the day after ordering, which I used to purchase the Summer set for $67, but it stated that only one coupon could be used at a time. I am looking to track my missing box and find out how I can order the Summer set using my Birthday coupon. Thank you!

I've customized my May box with the skincare option but encountered issues placing the order online. After speaking with a representative in a chat, they manually completed the order for me. The next day, I noticed that the box I selected wasn't showing in my orders. Another chat with a representative assured me that the manual order wouldn't display online. However, upon receiving my box, it was not the customized one I had selected. I'm disappointed with the service so far – the boxes are arriving increasingly late, there have been price hikes, and now, my customization wasn't honored despite spending time chatting with a rep to place the order correctly. I ordered the Skin Care Made Easy Box for May, but the contents didn't match my selection. Given my unsatisfactory experiences with Birchbox, I expect prompt resolution without further excuses. Thank you for your immediate attention to this matter.

I have been a member since June 1, [redacted], and I am a VIP customer. I find it unfair that even though my shipping is free, I am unable to use the code "popular20" to receive a discount. This problem occurred before, and my previous complaint was not properly understood or dealt with. I have the option to shop elsewhere, such as Ultra or Sephora, or to order directly from the company. This policy seems unsatisfactory for a loyal customer like me. I am hopeful that this matter can be addressed and resolved promptly. I would like to avail of the 20% discount without any issues. Thank you for your attention to this matter. Sincerely, K.G.

Hello, I recently discovered BirchBox and I am interested in discussing marketing opportunities through direct mail with the appropriate person on your team. Impulse Media focuses on marketing solo-continuity products such as natural supplements, beauty, and weight loss items, sending out over [redacted] million pieces annually. I believe that direct mail could effectively bring in new customers for BirchBox, based on our extensive experience showing that customers acquired through direct mail tend to make larger purchases, have a longer customer lifetime value, and experience higher pay-through rates compared to other marketing channels, all while avoiding chargebacks. If you are responsible for BirchBox's marketing and customer acquisition strategies, I would love to have a conversation to explore how we can help you gain new, profitable, and loyal customers efficiently and affordably.

I recently noticed that an additional data charge was added to my Birchbox this month. This has happened before, prompting me to cancel my subscription. The subscription was actually a gift from my mother, who foots the bill. Unfortunately, she mentioned that her account has been overdrawn due to this unexpected charge. I really don't want to cancel my subscription again, but if my mother isn't refunded promptly and this issue isn't resolved, I may have no choice. I couldn't locate an account number but the subscription is in my name. Brianne Provencher 28 Dwight Rd Nottingham, NH [redacted] Phone: [redacted] Billing Info: Elizabeth Provencher 7 Summer St Apt 4 Exeter, NH [redacted] Phone: [redacted]

I need help canceling a subscription I've been sending to my daughter for a few years. I am having trouble accessing our account as I thought I set it up under her name for customizing sample preferences. I attempted to retrieve the password but have not received any emails. I checked my spam and junk folders too. Previous address: Paulet Duck PO Box [redacted], Riverside, WA [redacted] [redacted] Current address: PO Box [redacted], Omak, WA [redacted] (phone number remains the same). We moved in October. Birchbox was being sent to: Kennedy Duck in Ellensburg, WA Previous address: [redacted] N. Willow #7, Ellensburg, WA [redacted] New address: [redacted] Airport Rd #1, Ellensburg, WA [redacted] I would like to cancel this subscription.

Hello, I am new to Birchbox and signed up this month. During sign up, I used the code DOUBLEFUN at checkout to receive an extra mystery box with my first box. Both boxes arrived yesterday. The original box was great! However, the mystery box had a few issues. Firstly, I received the Fabulous Flocking lashes mascara. When I opened it, the wand appeared to have eyelashes on it despite being sealed. When I tried to use it, nothing came off on my lashes. The mascara seemed dried up. Additionally, I received the Mac strobe primer, which I already got in the other box. Is that normal? Lastly, I was surprised to find a perfume sample as one of my actual products. Is this usual? I thought perfume samples were usually a bonus item. While I understand this box is complimentary, I was a bit disappointed. Is there a way to get a replacement for the mascara? Thank you.

In [redacted], my mother-in-law gifted me a 12-month subscription. I received the first box in August that year. I moved in June [redacted] and forgot to update my address before the July box shipped. I later realized the subscription auto-renewed, sending boxes to my old address. Unable to cancel online, the website indicated cancellation in the final month. Planning to stop in July due to the August start, I found no cancellation option under My Account, which caused confusion. I contacted Birchbox to end the subscription. Despite an email confirming 11 more boxes, I do not wish to receive them. The unwanted monthly arrivals have become burdensome, making me unhappy.

I have previously requested the cancellation of both the Birchbox Man and Woman subscriptions. Could you please confirm this for me, so I can take a screenshot as proof of cancellation? I made it clear that I did not want any renewals and that these were only meant to be gifts for six months starting in December. I do not wish to receive any more boxes. Kindly stop any upcoming shipments or issue refunds for anything not yet sent. I am frustrated that they have continued to arrive until now. The website lacks sufficient information, and I am unsure about the charges so far. I want this matter resolved promptly so I can subscribe to Birchbox Woman for myself. If there is a different procedure to permanently cancel these subscriptions, please advise me accordingly. Thank you.