Birchbox Customer Service Issues

This is the second time my initial order has been marked as delivered, but I have yet to receive it. The first time this happened, I contacted support, and they kindly offered to send a replacement, which was appreciated. However, the same situation has occurred with the second shipment – marked as "delivered," but it remains missing. It seems someone may be taking the packages or there is an issue with the delivery process. I would appreciate speaking with someone to address this matter. Perhaps we could attempt sending the item to an alternative address, 57 Hillside Drive, Shrewsbury MA, [redacted], the intended recipient of this item meant as a Mother's Day gift. Please advise on the next steps to resolve this issue. Thank you.

Hello! I received a 6-month subscription from your company as a birthday gift back in [redacted]. After it ended, I subscribed for another 6 months. I assumed the billing would cease after May [redacted], but I recently discovered that I am still being charged. Due to the timing of the withdrawals, I didn't notice the continued charges until it caused an overdraft. I unintentionally paid for someone at my previous New York address to receive my Birchbox. I can provide bank statements if needed and proof of my relocation. Kindly cancel the subscription and refund the charges. I appreciate your service and intend to return when my finances are more stable.

During last winter, I relocated and forgot to update my address in my Birchbox account. Surprisingly, one box reached my new address, so I assumed the address change had gone through. However, I later realized no boxes arrived from February to May. Juggling teaching, coaching, grad school, and a divorce left me oblivious to the missing deliveries. Upon checking my account, I discovered my old address was still listed. Correcting it led to receiving my June box at my current address. Visiting my old apartment complex yielded no boxes, indicating the new tenant possibly kept them. I'm inquiring if there's a possibility to have the Feb-May boxes resent or receive a refund for those months. Despite receiving the January box at the new address, I acknowledge the oversight on updating my information. Any assistance would be greatly appreciated.

I terminated my Birch Box account over three weeks ago. Despite not receiving any boxes, my checking account was charged thrice, leading to my cancellation. Though I was assured by a representative that I would be reimbursed in three separate transactions, there hasn't been any activity in my bank statements yet. I am eager for a phone call to address this delay. My contact number is [redacted], and my email is [redacted] The prompt resolution of this matter is crucial to me. Looking forward to your swift response. Thank you. Sandra H. [redacted] W. Wood Street Lowellville, OH [redacted] My updated address is [redacted] Westchester Drive, #[redacted], Austintown, OH [redacted].

Recently, due to needing to assist my daughter in leaving an extremely abusive relationship this month, I no longer can maintain my subscription. Last night, I tried to cancel the subscription both on my phone and computer but could not find the option. Even after following instructions from Google, the option to manage my subscription was not available. I ensured my CCV was not on the account to avoid charges, but my card was unexpectedly declined when my daughter needed to purchase an airline ticket. Today, I managed to cancel my subscription but urgently require a refund as I am financially strained. I kindly request a prompt refund as I do not have an extra $10 to spare at the moment.

I am disappointed to discover that my Birchbox was delivered to my previous address despite updating it 3 to 4 weeks ago to the correct one. I received a notification that the Birchbox was delivered, but it was not at my old address after driving there. I am dissatisfied with this service error and require my Birchbox to be sent to my current address promptly. I hope for a quick resolution as I have already paid for these products in advance. Name: Audrey Laughrey Email: [redacted] Current Address: [redacted] US Highway [redacted] West Terre Haute Indiana [redacted] Mobile Number: [redacted]

Hello, I’m Jennifer, and I’d like to get in touch with a marketing team member from Birchbox. NJ Spine and Wellness, my company, is organizing an event called "Power of The Purse" celebrating women in leadership. We admire Birchbox's products and want our community influencers to receive them. I would be honored if Hayley Barna and Katia Beauchamp could join us as my special guests on September 13th. I can also be contacted directly on my cell at [redacted]. Thank you for considering and I await your response eagerly.

I placed an order for my daughter, but it was linked to my email address. I need to update the email to [redacted] for her account. Please send the invoices to [redacted] instead. After ordering a three-month supply of Birch boxes, I saw an ad offering a free box with a purchase of six months. I'd like to upgrade to six months to get the free box, but I'm unsure if the free box is part of the six-month plan or an additional box. Please clarify this via email. Thank you for your assistance.

I previously shared my concern via email. I am reaching out about my son’s latest Birchbox, which included sunglasses that arrived bent and crooked. My son would like to request a replacement item instead of the damaged sunglasses. I have attempted to access the Birchbox help center through the provided link, but each time I receive an error message stating that the page does not exist. I will wait for your response to provide the necessary account details. If I do not hear back within 48 hours, I plan to contact the customer support hotline. Thank you for your assistance.

I subscribed to the Birchbox sampler for 3 months to receive a free gift, but I never got the gift despite adding it to my order. I have reached out multiple times via email without any response. This is my third attempt to contact Birchbox. I am disappointed with the lack of communication. I am 45 years old and do not need products for acne; I would prefer items suitable for my age, such as anti-aging or hair products for color-treated hair. It seems like my profile was not considered when curating my box. I would appreciate a response from Birchbox regarding this issue. Thank you.

Hello Birchbox, I'm Lauren M. I've been attempting to contact you for 20 days without success due to email issues. In my September box, the Arizona perfume by Proenza Schouler was only half full, and I've consistently received products for acne-prone skin, which doesn't suit me. I prefer anti-aging items like glycolic acid, facial oils, and rosehip-infused products, both natural and chemical. The tulip shades and dark brown lipstick in my last box aren't suitable for my skin tone; I prefer reds with blue or violet undertones and nude pinks for lighter complexions. My lip gloss was also damaged with a cracked glass inside. I hope for better results in my October box, with replacements for the Arizona perfume, lipstick, and skincare product. I initially loved your box and brands like Ouai, Mac, R & Co, Acure, and Oribe, while Amika and others have been disappointing. I appreciate your attention and look forward to a resolution. Thank you for considering my feedback as a loyal customer of nine boxes, wishing to continue our relationship with better-suited product selections.

I attempted to cancel before the next box arrived but couldn't find the cancellation option on the website. There seems to be no customer service number available as well. A box has already been dispatched, and I seek a refund for it, with no interest in receiving the second box. The website is experiencing technical difficulties, and despite my initial willingness to give it another chance, the contents of the first box, mainly face creams, face washes, and eye creams, are not preferred items. In order to continue with the subscription, I would require a new box excluding these products, focusing solely on makeup. Perfume is also unsuitable due to allergies, but if an alternative is unavailable, cancellation is necessary.

I need assistance, please. I recently decided to give Birchbox a try after seeing ads for the October box. I placed an order specifically because I wanted to try the Schmidt's Naturals deodorant. However, upon receiving my box, I was disappointed to find that the deodorant was missing. After checking Birchbox hashtags on Instagram, it seems like many people received not only the deodorant but also multiple fantastic full-sized products. This has left me feeling even more disappointed as it appears I might have received items they needed to get rid of. I am unsure if this is related to me canceling my subscription just before November 1st, as the payment would have been processed before I got the October box. I canceled to ensure I was satisfied with the service before committing to a long-term subscription.

I recently joined and have received 2 boxes now. The first box I received in October had an issue with the "Jack Black Intense Therapy Lip Balm" as it was completely empty, with no product in the tube at all. In my November box, I noticed the "Aetheroxyde Parfum" was missing. I signed up based on a friend's recommendation and have been looking forward to trying out all the different items. I would appreciate it if this could be resolved promptly as I enjoy the variety of products Birchbox offers. If these problems persist, I may have to consider cancelling my membership, which I hope to avoid. Thank you for your assistance.

Hello, I'm Beth. I moved in September and had an issue with missing October box. They resolved it by updating my email address. Yet, my November box was still sent to my old address even though my account has the correct one. I'm worried about missing this month's box too. The payment was deducted from my husband's account but no box received. Please contact me promptly to fix this; otherwise, I may have to cancel my subscription. Thanks.

I am disappointed by your lack of consideration for customer loyalty. After a lengthy wait for a callback, I was dismayed by the absence of a direct customer service number, requiring me to schedule a callback at a specific time. Despite being a loyal customer for over a decade, my points were canceled, and I was told it was company policy. As a Birchbox Ace, I decided to end my subscription and shop elsewhere for products worth $51. I presented alternative companies where I could find similar services/products, but the response was indifferent. Although I am usually easygoing, I believe that a simple gesture like restoring my expired points could have resolved the situation and retained me as a long-time customer. Unfortunately, the Customer Service Representative declined to do so. Consequently, my business today went to Sephora and Amazon instead of your company. I urge you to reconsider your strict policies and show more concern for loyal customers if you wish to thrive in the future.

I received two identical Birchboxes, both from August, but I was supposed to receive the November Birchbox with the Nutcracker addition and a bestseller box. My friend got the correct order, and I ordered mine during the Black Friday 2 for £5 deal on the 19th of November. I am disappointed that I received two August boxes instead of what I ordered. I would appreciate it if you could send me the correct boxes promptly as I paid for them.

Hello, my name is Martha S. I purchased a 6-month Birchbox subscription last summer, but I have not been satisfied with the products I received. The samples are too small, and not what I expected. I did not plan on renewing my subscription, yet my credit card was charged $60 for another 6 boxes without my consent. I want to cancel this immediately. I was not informed of the renewal and did not receive any email about it. This situation is unacceptable, and I cannot believe the company would charge me without confirmation. Please advise on how to cancel this subscription promptly. I do not want to receive any more boxes from Birchbox.

Hello, I hope all is well. I am reaching out because I have not received my last two orders placed on November 3rd. I have been a loyal customer of Birchbox for several years. Due to my severe anxiety disorder, I rely on online shopping and value your service. I have never encountered any issues with your company in the past. I contacted the delivery company, but they insist the items were delivered, which I dispute as I was home that day and received no notification. In my current financial circumstances, losing almost $[redacted] is significant to me. I understand you may not be at fault, but I am hopeful we can find a resolution together. Thank you, and wishing you happy holidays.

On December 1, [redacted], I enrolled my family in Birchbox subscriptions for six months. The first subscription was for Andria, Tyler, and Emily Mathews, ending May 1, [redacted]. The second subscription was for Briana Mathews, ending November [redacted]. Recently, I discovered you have been charging me for a Birchbox from December [redacted] to November 1, [redacted], still delivering to our old address where my daughter, Briana Mathews, resided until January [redacted]. This oversight led to incorrect billing and delivery for two years. I had to cancel my credit card to stop the charges. I am seeking a refund of $[redacted].00 for the three-year subscription. This experience disappointed me, and I find your business practices and customer service severely lacking, particularly in cancellation procedures.