I recently joined and have received * boxes now. The first one in october which is my f...

GetHuman1521070's customer service issue with Birchbox from November 2018

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Help with my Birchbox issue
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Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1521070 will need to dig through the advice provided by Birchbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1521070 can let us know if they help or not.
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The issue in GetHuman1521070's own words
I recently joined and have received * boxes now. The first one in october which is my first complaint. When i received the box the "Jack Black Intense therapy lip balm" Was completely empty i thought maybe it was just hard to come out but there is literally NO lip balm in the tube at all. Then i received my box for November and i was reviewing what should have been in the box and i never received the "Aetheroxyde Parfum". I have heard nothing but great things about birchbox and signed up because a friend of mine suggested it. I would like for this to be resolved ASAP because i do like receiving all the different items but if i am only gonna be receiving boxes with stuff missing or stuff that have nothing in them (the lip balm) then i might as well just cancel my membership and try someone else which i would rather not but hopefully someone can help me. I hope to hear from someone very soon. Thank you so much!!

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Customer service issue
Reported by GetHuman1521070
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 2548 others
0 customers following this


GetHuman1521070 started working on this issue
Nov 8th, 2018 12:49am