I recently joined and have received * boxes now. The first one in october which is my f...
GetHuman1521070's customer service issue with Birchbox from November 2018
6 views | 2548 similar | 0 following
Help with my Birchbox issue
First: share to improve GetHuman1521070's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1521070's next move: find and follow the right step-by-step guide.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1521070 will need to dig through the advice provided by Birchbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1521070 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Birchbox has better answers for you: Birchbox Help Center
Before contacting them, items GetHuman1521070 may need:
Name, Order number, Billing address, and Email address on the account
The issue in GetHuman1521070's own words
I recently joined and have received * boxes now. The first one in october which is my first complaint. When i received the box the "Jack Black Intense therapy lip balm" Was completely empty i thought maybe it was just hard to come out but there is literally NO lip balm in the tube at all. Then i received my box for November and i was reviewing what should have been in the box and i never received the "Aetheroxyde Parfum". I have heard nothing but great things about birchbox and signed up because a friend of mine suggested it. I would like for this to be resolved ASAP because i do like receiving all the different items but if i am only gonna be receiving boxes with stuff missing or stuff that have nothing in them (the lip balm) then i might as well just cancel my membership and try someone else which i would rather not but hopefully someone can help me. I hope to hear from someone very soon. Thank you so much!!
GetHuman1521070 did not yet indicate what Birchbox should do to make this right.
I have an issue with Birchbox too
How GetHuman1521070 fixed the problem
We are waiting for GetHuman1521070 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.