I recently joined and have received * boxes now. The first one in october which is my f...

GetHuman1521070's customer service issue with Birchbox from November 2018

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Help with my Birchbox issue
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The issue in GetHuman1521070's own words
I recently joined and have received * boxes now. The first one in october which is my first complaint. When i received the box the "Jack Black Intense therapy lip balm" Was completely empty i thought maybe it was just hard to come out but there is literally NO lip balm in the tube at all. Then i received my box for November and i was reviewing what should have been in the box and i never received the "Aetheroxyde Parfum". I have heard nothing but great things about birchbox and signed up because a friend of mine suggested it. I would like for this to be resolved ASAP because i do like receiving all the different items but if i am only gonna be receiving boxes with stuff missing or stuff that have nothing in them (the lip balm) then i might as well just cancel my membership and try someone else which i would rather not but hopefully someone can help me. I hope to hear from someone very soon. Thank you so much!!

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Birchbox

Customer service issue
Reported by GetHuman1521070
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2548 others
0 customers following this

Timeline

GetHuman1521070 started working on this issue
Nov 8th, 2018 12:49am