I moved during last winter and I guess I didn’t change my address in my account, but I...

GetHuman-rachelcw's customer service issue with Birchbox from July 2018

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The issue in GetHuman-rachelcw's own words
I moved during last winter and I guess I didn’t change my address in my account, but I still received one of my birch boxes at my new address, so I thought I had changed my address in my account. I guess maybe my apartment complex or the post office had just forwarded me the box to my new address though, because I did not receive any of my birch boxes from February - May. I was so busy with teaching, coaching, grad school, and my divorce that I didn’t even realize I hadn’t gotten a box in a while. I went to my birch box account and realized I still had my old apartment address listed so I changed it and I got my June box at my current address. I went to my apartment complex to see if maybe they had the boxes, but they did not. I am thinking that the new tenant atvmy old apartment just kept them. I was wondering if there was any way I could get my Feb-May boxes re-shipped, and if not, if I could be refunded for those months. Again, since I did receive my January box at my new address, I thought I had changed my address in my birch box account. I appreciate anything you can do for me.

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Customer service issue
Reported by GetHuman-rachelcw
Jul 19th, 2018 - 5 years ago
Seen by 27 customers so far
Similar issue to 979 others
0 customers following this
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GetHuman-rachelcw started working on this issue
Jul 19th, 2018 5:18pm
GetHuman-rachelcw indicated the issue is not fixed yet.
Jul 20th, 2018 3:51pm