I have tried to get this resolved w no happiness on my part. I will never ever shop Be...

GetHuman3785853's customer service issue with Best Buy from October 2019

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The issue in GetHuman3785853's own words
I have tried to get this resolved w no happiness on my part. I will never ever shop Best Buy ever again. Especially for laptop purchases. I purchased a HP Pavillion and the mother board went bad. That’s fine it was way past any return date or expiration. So I went to purchase a HP Envy. It went bad within a month. Took it back because the Geek squad said to. That’s fine. This time spending $**** on a HP Spectre. I thought it had a year warranty, apparently not. HP checked it out remotely and offered to send me a box to return thru FedEx as they are honoring the warranty, but BestBuy will not. **Apparently I was supposed to purchase an extended warranty then but wasn’t explained to me fully. Now, I have a beautiful laptop that I cannot return but have to go through HP. That’s fine, but with all the equipment I have purchased through your company, * HP laptops, One Lenovo tablet... I don’t get better service. **I will not be back again, nor will I purchase a digital Nikon I was considering either. Apparently your company sells “seconds”, and don’t stand behind your products very well. **With my BS in marketing and advertising, this is not good business on your part. I believe in feedback for business, otherwise you may never hear from a disgruntled customer. **Warmest regards, **Thomas Berg****-***-**********@***.com

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Best Buy

Customer service issue
Reported by GetHuman3785853
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 15077 others
0 customers following this


GetHuman3785853 started working on this issue
Oct 18th, 2019 1:31am

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