Bestbuy,**I have been a customer at Bestbuy for over ** plus years. Even other stores...

GetHuman-quachben's Make a Purchase issue with Best Buy from August 2019

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The issue in GetHuman-quachben's own words
Bestbuy,**I have been a customer at Bestbuy for over ** plus years. Even other stores have the same price, I picked Bestbuy because I trusted your store quality, products, and services. **However, this time I had a very frustrating experience with Bestbuy. I am very disappointed. I want to let you know instead of posting it on social media.*I bought a washing machine on Thursday ******** for the amount of $***.**. My order number is *************. On the receipt, the hard copy stated that the delivery date would be in the next two days, Saturday ******** from **:** pm to *:** pm. When Saturday came, I waited and waited nothing happened, so I called your company to ask. Nobody had any clue or gave me a good explanation. The response I got was "we forgot". This is very unprofessional. The least you could do ahead of time when you decide to cancel the delivery was to give me a notification such as a phone call, an email, or a text message, but nothing was done. I had to call you to find out myself. Not only that, your negligence caused many troubles for me. We are not talking about a laundry basket or a box of laundry detergent. It is a washing machine, a lot of preparation was put into it. The reason I bought it was as an anniversary gift and promised to come on our anniversary date. I was so excited that I bought it on Thursday so it would deliver on our anniversary date. Everything was in motion. On the next day, Friday, I took off work, I cleaned out the garage, sent my existing wash machine to Goodwill, and rented out a parking garage for all my cars to make room for the delivery and the installation. On Saturday, I took off work again waiting for the delivery, but it was a no show, no notice. I was stood up.**For all the troubles that you caused me, all I got from your response was sorry we forgot. Oh my god, you are not a mom or dad stores. You are a huge business corporation with competitors like Costco, Sams, Walmart, HomeDepot, Lowes, Frys, Amazon and a bunch of others. Live up to your expectation, don't go down like Sears. It is an embarrassment to tell you how to run your business. In common sense, the least you could do is to have a procedure to avoid running into an amateur mistake like stood up customers. Once a mistake is made, have a procedure to correct it. Seems like you have no procedures at all. Instead of "oh sorry we forgot, just pick another delivery date", I expect a response like, "May we expedite your delivery?", or "Is there anything we can do to make it up to all your troubles" provide some kind of incentive to turn a frustrated customer to a satisfied customer, and stay doing business with you. A customer should feel confident buying your items, not being stood up, not missing * days of work for nothing, not wasting time tracking down your order, and additionally, the only thing gained was a lot of frustration.**Word of mouth is very effective, nowadays, social media can spread in seconds. I don't want to go that far despite all the troubles you have caused me. But please correct your procedures, so that this horrible buyer experience won't happen to my family, friends, my neighbors and everyone else.**Good luck with your business,**frustrated buyer,**Ben

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Best Buy

Make a Purchase issue
Reported by GetHuman-quachben
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 13189 others
0 customers following this

Timeline

GetHuman-quachben started working on this issue
Aug 3rd, 2019 9:05pm

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