I purchased a MacBook Pro from Best Buy, and had a protection plan for years. But I onl...
GetHuman2857244's customer service issue with Best Buy from June 2019
Help with my Best Buy issue
First: share to improve GetHuman2857244's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2857244 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2857244's own words
I purchased a MacBook Pro from Best Buy, and had a protection plan for years. But I only used the protection plan a few times. So it didn't seem to justify having to pay for it. I spent a few thousand dollars for this laptop. I contacted the Geek Squad and spoke to a Jose online with their Geek Squad, and after explaing that I was a former protection plan holder and that I had purchased this laptop from them, I wanted a malware and virus scan remotely done by them. I was told since I no longer had an active protection plan, that they couldn't help me. Then I got an email asking about my experience with Jose. I was unhappy about it, so I was told to speak with another associate. I was refused again. I have purchased several laptops, a desktop, printers, etc from Best Buy. But no loyalty after the sale. If i'm spending money, i'm valuable, but if I "spent" money, i'm worthless to Best Buy.
GetHuman2857244 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman2857244 fixed the problem
We are waiting for GetHuman2857244 to fix the problem and share the solution with the rest of us customers.
Please help with my Best Buy issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.