On ******* I asked my girlfriend to stop at Best Buy and purchase a stand alone usb mem...

GetHuman-likekll's Return an Order issue with Best Buy from May 2019

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The issue in GetHuman-likekll's own words
On ******* I asked my girlfriend to stop at Best Buy and purchase a stand alone usb memory card reader while she was shopping in Evansville. She did make the purchase and brought it home. After opening the box and looking at the item I realized it wasn't what I'd asked for, so I placed it back in the box to exchange for what I needed. I got back to Best Buy Evansville on ******* (we live *** miles away) to exchange this item for a usb memory card reader. I explained to the lady at the customer service counter what *had transpired and that I was looking to exchange this item. I had the receipt with me. She looked at the receipt and said she couldn't exchange this item because it was outside of a ** day return policy. I wasn't aware of a ** day return policy but I explained to her that I lived pretty far away and only come to Evansville for specific occasions, this time being a doctors appointment. She said she understood and asked me for the item I was wanting to exchange. I handed it to her and she told me she couldn't exchange it because the box had been opened. I explained to her that I opened the box to see the item and that was the first time I was able to tell this wasn't the item I needed. Long story made short...she wouldn't let me exchange my item. I left without purchasing what I actually needed because I was frustrated and wasn't sure if I was willing to make another purchase at Best Buy. Over the years I've purchased most of my electronics at your store because I like how you stand behind your product. I want to buy a stand alone usb memory reader from Best Buy but may end buying it from someone else with a better return policy. Can you help me get this exchanged at Best Buy Evansville? Thanks in advance!

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Best Buy

Return an Order issue
Reported by GetHuman-likekll
May 20th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 10478 others
0 customers following this

Timeline

GetHuman-likekll started working on this issue
May 20th, 2019 6:35pm
GetHuman-likekll indicated the issue is not fixed yet.
May 20th, 2019 10:59pm
GetHuman-likekll indicated the issue is not fixed yet.
May 21st, 2019 3:17pm
GetHuman-likekll indicated the issue is not fixed yet.
May 21st, 2019 11:50pm
GetHuman-likekll indicated the issue is not fixed yet.
May 25th, 2019 2:44pm
GetHuman-likekll indicated the issue is not fixed yet.
May 27th, 2019 4:18am