My husband and I have a big concern ! my husband Michael Ohde has a visa credit card wi...

GetHuman-graceod's customer service issue with Best Buy from March 2019

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The issue in GetHuman-graceod's own words
My husband and I have a big concern ! my husband Michael Ohde has a visa credit card with you. We went in last month to buy something and the we were told our card was expired . he said that you mailed us a new card. we never received a new card. We were given a phone number to call Citi bank to cancel the old card and ask why we never received the new card in the mail. *well yesterday my husband got a letter from the best buy credit services stating the you no longer will grant his request for credit! My husband has an A ! *! credit score and I don't know what is going on but this needs to be resolved! We never got a new card. The number you gave us we can't even get through to talk with any real human being. *It says my husband has multiple accounts! that is bugus! he always pays his bills on time! *How can this get resolved? We need to get the card that you say was sent to him canceled! The last big item we ordered was our tv. which Michael paid that all in February . This needs to get dealt with !
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Best Buy

Customer service issue
Reported by GetHuman-graceod
Mar 12th, 2019 - 5 mons ago
I have an issue with Best Buy too
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Seen by 7 customers so far
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GetHuman-graceod started working on this issue
Mar 12th 7:55pm