Best Buy Customer Service Issues

I had a troubling experience at the American Fork Best Buy and wanted to share it. On March 16th, I bought a Nintendo Switch and game for my son's birthday on the 17th. When my wife and I decided to switch colors the next day, I went back to the store, where confusion arose during the exchange. Despite explaining the situation, the manager insisted I pay more due to a ended promotion. Eventually, I reluctantly paid the extra amount. This encounter was frustrating and doesn't sit right with me. I hope this issue can be resolved to prevent losing a loyal customer. Thank you for addressing this matter. - J.N.

Hello, I am writing as Anita Scott, an Elite Plus member, regarding my service claim #[redacted]7. On December 17, [redacted], I purchased a refrigerator that has been problematic since delivery, and now it has stopped working entirely. After contacting Best Buy on March 7, [redacted], a technician visited on March 13, [redacted], to assess the issue. However, when I followed up on March 14, [redacted], I was informed that the technician had not provided the necessary information within the given timeframe. As a result, I have been without a refrigerator for almost two weeks, causing me to dispose of all my food and incur losses. Despite my patience, the lack of communication and resolution has been disappointing. I request prompt assistance and resolution regarding my refrigerator to avoid further dissatisfaction with Best Buy's service. Thank you.

I pre-ordered a Galaxy S10 from Best Buy in Montgomeryville, PA, but received it at the Plymouth branch. Despite being told it was unlocked, I couldn't access Verizon features vital for work. I tried to exchange it for the Verizon model but was charged $[redacted], allegedly due to a lost $[redacted] gift card from a previous trade-in of $[redacted]. After spending two hours at the store trying to resolve this, I ended up paying $[redacted] for the same phone and losing my old S8. I seek a refund, as this situation is frustrating. I can provide receipts if needed.

I purchased the GE - Unitized Spacemaker 3.8 Cu. Ft. 11-Cycle Washer and 5.9 Cu. Ft. 4-Cycle Electric Dryer Combo from Best Buy in July for $[redacted]. However, it didn't hook up properly due to power issues. Best Buy's tech and an electrician confirmed the problem. I've been trying to return it since October or November, facing delays due to moving problems. The appliance manager, Robert, promised to help but has not followed up since November. I've attempted to contact him several times to no avail. I am willing to take a loss by selling it and am exploring an exchange for a [redacted] unit. I hope Best Buy can assist me under warranty. I've reached out to the main office and GE without success. Any help would be appreciated. Thank you, Monica

Dear Sir or Madam, I am writing on behalf of Giovanni Escobar, a senior at MIT Academy, an esteemed public charter school in Vallejo. Our school aims to send each graduating class to Washington D.C. as part of the government class requirement. As most of our students come from low-income families, we rely on fundraising efforts to make this trip possible. The Class of [redacted], consisting of [redacted] students, needs approximately $[redacted],[redacted] to fund the trip. Despite our best efforts through school events and student jobs, we are still short of the required amount. Therefore, we are seeking donations for an Easter Themed Raffle to help us reach our goal. Your assistance in making this educational trip a reality for MIT Academy’s students would be greatly appreciated. Experiencing the nation's capital firsthand is invaluable for our students as they prepare for adulthood. If you would like to contribute or have any questions, please do not hesitate to contact us. Thank you for your consideration and support. Sincerely, Giovanni Escobar MIT Academy Senior David Wright Senior Class Advisor MIT Academy (Contact information redacted)

I bought a Kitchen Aid True Convection 27-inch oven on February 23 with the order number [redacted]74. I am eagerly awaiting the arrival of my oven scheduled for March 26. I planned my kitchen layout around this purchase because of the great deal and price I found at Best Buy. Initially, I would have opted for a range, but your product pricing led me to choose the wall oven, and my cabinets are all set up for it. Recently, I noticed confusion regarding the oven's specifications as it now seems to not be a convection oven. Despite my receipt and all documentation indicating it is a convection oven, there is a discrepancy. I reached out to Best Buy and spoke with Michelle, who mentioned a manager would contact me, but I am still waiting for that call. I do not want to cancel my order; I simply want the 27-inch true convection Kitchen Aid wall oven that I purchased. Will Best Buy honor my purchase as stated? Thank you, Cathy B.

I purchased a laptop today from Best Buy with the promise of a 1-year subscription to Microsoft Office [redacted] Personal. However, upon trying to set up Office, I realized I did not receive the required activation code in the store or in the box. This is frustrating as I specifically bought the laptop for this program for my schoolwork. I reached out to Geek Squad for assistance, and they confirmed that a code should have been provided. Rather than making another trip to the store, I would appreciate it if the code could be emailed to me for easier resolution.

I ordered a new laptop, but it arrived without the operating system installed. I went to the nearest store and spoke with someone from the Geek Squad who confirmed the issue. Another employee mentioned that a store 7 miles away might have what I needed. I went there at 8 PM, but after waiting for 20 minutes, they couldn't locate the operating system. I feel frustrated after spending the entire afternoon dealing with this situation. It's disappointing that your staff didn't offer to assist me with a similar product or expedited shipping. Ultimately, they only offered a refund, which wasn't my preferred solution. The lack of adequate training and support from your employees reflects poorly on your customer service and management.

I exchanged my hood because of a new kitchen design. I purchased a KitchenAid hood, but it didn't fit. I was recommended this different brand by a Best Buy seller. The design was nice, but after installation, I was disappointed. It is extremely noisy, like a helicopter. I can live with the noise, but the worst part is the weird and bad smell, even though I haven't cooked anything smelly. I tried to contact the builder but didn't get a response, so I am considering replacing the hood. I wouldn't recommend this hood to anyone based on my experience.

I purchased the only ergonomic keyboard available in store, a Microsoft Natural Ergonomic [redacted], as an open box item. After using it for more than 15 days but less than 30 days, I wanted to return it because it worsened my wrist pain. Despite explaining my situation, the clerk declined the return, stating there are no exceptions to the return policy. I felt frustrated as I couldn't fully utilize the keyboard's features due to missing instructions left by the previous buyer. When I threatened to dispose of the keyboard, they offered to recycle it, which felt like a further inconvenience after spending $20 on the item. This experience has negatively impacted my view of Best Buy, and I intend to share my story with others, cautioning them against shopping at Best Buy. I believe the decision not to accept the return of a lightly used item will have lasting repercussions for Best Buy's reputation.

I had a frustrating experience yesterday at the store. I went in to purchase a laptop, knowing exactly what I wanted. The salesperson kept insisting on me buying tech support, despite my repeated requests for just the laptop and a 3-year protection plan. He continued to pressure me by saying I would be saving money and proceeded to show me the total without my consent, then charged my card abruptly. Even after telling him I wanted to set up the laptop on my own due to time constraints, he insisted I could return for assistance. I declined the additional services, but after a long workday, I felt too exhausted to argue further and just wanted to go home. I do not wish to have the extra plan or antivirus software he attempted to add on for supposed savings.

I recently purchased a TV from Best Buy and unfortunately, it was missing two screws needed to attach the stand. After contacting customer service, I was told the screws would be sent. However, I received an email with non-functional links. After a frustrating hour on the phone with unhelpful representatives (Carla, Jax, Cesar, Zeu), I am extremely dissatisfied with the service received. My order number is #[redacted]1, and I am still awaiting the missing screws. The lack of assistance and poor customer service has left me considering not recommending Best Buy to others and cautioning them against purchasing from the store.

Hello, I recently purchased a stereo system from Best Buy as a Christmas gift for my son. With the assistance of a store employee, we selected what we believed to be the right system. We had it scheduled for installation by the Geek Squad, but upon confirmation, we discovered it was incompatible with the car. Attempting to return it, I was informed it was past the return window and could only be exchanged for store credit. My frustration stems from being sold the incorrect system and the lengthy wait time for installation, leading to this discovery beyond the return policy. I am seeking a refund to my original payment method rather than store credit. Can you assist me in resolving this issue, please? Thank you.

During my recent visit to your Sherman, Texas store on 3/22/19, I aimed to purchase a tablet. Initially guided to the back by salesmen, I browsed alone until a girl assisted me, suggesting a Galaxy on sale which turned out to be out of stock. Opting for the next model, I encountered confusion with my tax exemption but was eventually told it was possible by Armando at customer service. Despite a hold up at the counter and an employee advising against it, I ultimately left without a purchase, realizing the convenience of online shopping.

Dear Sir/Madam, My wife and I visited your Yuma, AZ location today. Upon arrival, we were greeted by your Asset Protection associate. Although we were looking for a Kindle Fire and Screen Protector, several associates passed by us without acknowledging us. We had to find the products ourselves after about 10 minutes. The service was slow, and we didn't feel valued as customers. The cashier didn't inquire if we found everything okay—only processed our purchase. On a positive note, the Asset Protection associate wished us a good evening as we left. Overall, our shopping experience was disappointing, and we are unlikely to return to your store. It would be advisable for your staff to improve their customer service to prevent similar incidents in the future. Best regards, J. Sanchez

I placed an order for a tablet on March 16, [redacted]. The scheduled pick-up date at the store was March 22, [redacted]. As of March 24, [redacted], I have not received any updates on the item. Comparing the situation to ordering from Amazon, where I could have received the same tablet for $20 less by March 19, [redacted], and had it delivered at home, raises concerns. The core reasons for choosing a physical store over online are to see the item and have in-store assistance. Best Buy's service has been disappointing. Despite Best Buy offering both a 7-inch and a 10-inch version of the tablet in stock, I specifically wanted the 8-inch one. Initially considering ordering from Amazon due to the convenience and lower cost, I decided to give Best Buy a chance for the in-person experience. Unfortunately, with the current delay and lack of updates, I may have to reconsider and cancel the order with Best Buy in favor of Amazon. The timely delivery and regular updates from Amazon make it a more appealing option.

I took my [redacted] Mercedes Benz CLK350 convertible to have Bluetooth installed in my car's GPS system. Despite making the appointment three weeks prior and dropping off the car the day before, there was confusion finding my appointment the next day. After the installation, I was pleased with the work done. However, shortly after, I discovered the convertible top no longer operated properly, causing inconvenience on a rainy day when I needed to use my car. I spoke to my Mercedes technician, who suspected an issue with the power supply wire. I also found the Bluetooth phone function was not working as expected, despite explanations from the store that did the installation. Dissatisfied with the responses from the installer and manager, I am planning to have my car checked by a Mercedes technician and consider involving Best Buy for a resolution. Disappointed with the situation. Thank you, Kayvan.

Hello, I am Aziza, the mother of Mariam and Rana. I used my card ending in [redacted] to order an Apple laptop MacBook Pro with the order number BBYTX- [redacted]99. Despite being informed that the order was canceled, my bank shows that you still have the funds. As the cardholder, I am reaching out to resolve this issue and inquire about shipping the laptop to my daughter in America before the 29th. I have contacted my bank, and they confirmed that you are still holding the amount; the issuance number for this transaction is [redacted]. Your prompt assistance is greatly appreciated.

Yesterday, I ordered an open box laptop for same-day pickup at the Chapel Hill Howe Rd location in Ohio. Upon arriving, I was informed my order was cancelled without explanation. I had to place a new order at a higher price with a promise of next-day delivery, only to receive an email today stating the delivery is delayed by a month. My call to the store was unfruitful as the staff only offered inconvenient solutions. They suggested I drive an hour away to another store, wait two weeks for a store transfer, or wait a month for delivery. These options do not suit my urgent need for a computer by tomorrow or Thursday at the latest. This situation has cost me time and extreme frustration. I am disappointed that neither of my purchases were fulfilled as per the agreed-upon terms. I require a white HP all-in-one desktop immediately, and I believe it is your responsibility to rectify this matter promptly.

Subject: Feedback on Recent Experience at Best Buy Green Acres, Valley Stream Dear Sir/Madam, I am writing to share my experience at the Best Buy store located in Green Acres, Valley Stream, Long Island. Approximately a month ago, I visited the store to purchase a speaker system for my company. However, upon payment with a company check, it was rejected, leading to confusion as we had updated all necessary information for the purchase. After returning a speaker for an exchange, I encountered multiple challenges trying to use a tax exemption card provided by the store. Customer service representatives were unable to assist effectively over the phone due to discrepancies in the recorded names on the card. Upon revisiting the store, it was clarified that the card issued was invalid and inactive due to incorrect processing. The issue highlighted the lack of proper communication and training at the store. Despite this, I managed to rectify the situation with the assistance of a store associate. I urge Best Buy to enhance employee training and ensure accurate information is provided to customers for a smoother shopping experience. Sincerely, Melissa Y. Marcus Director, Alpha Phi Alpha Senior Citizens Center Email: [redacted] Phone: [redacted] Fax: [redacted]