A recent trip of ** miles to the closest BB to buy a sound system for my LG **" OLED. W...
GetHuman-bfbent's customer service issue with Best Buy from February 2019
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-bfbent to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-bfbent's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bfbent may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-bfbent's own words
A recent trip of ** miles to the closest BB to buy a sound system for my LG **" OLED. With no help from anyone.....manager standing in front of store talking the employee that stands in front greeting folks. I could tell it was not a boss to employee. Tried to get his attention several times by waving my arms. No luck.. actually walked out to car and waited a few minutes. Started to leave but wanted to make a purchase. Walking straight to the sound bars i happen to run into a BB employee pushing a cart full of merchandise. He stop and asked if he could help. I asked him if they still price match. He said i'm not sure but I'll ask the manager. Too my surprise the man that had been standing close by was the manager. Showed him the ad, the availability and price. He seem surprised and then indicated he would check. A few minutes and he returned and said. We don't price match on that item. I decided to share my bad experience trying to buy the **" OLED. again I drove the ** miles to BB. I explained I wanted the set but get it home ** miles away. They suggested I get a truck and come back. When I arrived tv from another store. No freight charrge and points for additional purchases. Should have known, same situation when I purchased a **" LG OLED. In the past I have been a great customer. Seems BB are not concerned about internet purchases. Keep up the good work, it seems you may turn into the next Pennys or Sears.
GetHuman-bfbent did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-bfbent fixed the problem
We are waiting for GetHuman-bfbent to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.