A recent trip of ** miles to the closest BB to buy a sound system for my LG **" OLED. W...

GetHuman-bfbent's customer service issue with Best Buy from February 2019

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The issue in GetHuman-bfbent's own words
A recent trip of ** miles to the closest BB to buy a sound system for my LG **" OLED. With no help from anyone.....manager standing in front of store talking the employee that stands in front greeting folks. I could tell it was not a boss to employee. Tried to get his attention several times by waving my arms. No luck.. actually walked out to car and waited a few minutes. Started to leave but wanted to make a purchase. Walking straight to the sound bars i happen to run into a BB employee pushing a cart full of merchandise. He stop and asked if he could help. I asked him if they still price match. He said i'm not sure but I'll ask the manager. Too my surprise the man that had been standing close by was the manager. Showed him the ad, the availability and price. He seem surprised and then indicated he would check. A few minutes and he returned and said. We don't price match on that item. I decided to share my bad experience trying to buy the **" OLED. again I drove the ** miles to BB. I explained I wanted the set but get it home ** miles away. They suggested I get a truck and come back. When I arrived tv from another store. No freight charrge and points for additional purchases. Should have known, same situation when I purchased a **" LG OLED. In the past I have been a great customer. Seems BB are not concerned about internet purchases. Keep up the good work, it seems you may turn into the next Pennys or Sears.
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Best Buy

Customer service issue
Reported by GetHuman-bfbent
Feb 28th, 2019 - 3 mons ago
I have an issue with Best Buy too
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GetHuman-bfbent started working on this issue
Feb 28th 7:40pm