Ordered phone. Told it would arrive on Tue Jan *, ****. Got email stating there was a p...

GetHuman-alanheat's customer service issue with Best Buy from January 2019

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The issue in GetHuman-alanheat's own words
Ordered phone. Told it would arrive on Tue Jan *, ****. Got email stating there was a processing problem. IF it is unable to be shipped by Feb.*, **** then YOU will cancel the order. This is NOT ACCEPTABLE!! I ordered it only because your web page said I would get it by an agreeded upon date. NOW you refuse to cancel the order. I am WITHOUT a phone! Had I known it could take up to a month to get it I would have NEVER ORDERED IT THRU YOU!! Why can't it be cancelled if I can't get itvwhen promised?!?!?! If I am unable to cancel this order *. I will contact the credit card company and explain to them and get a one time reversal of charges. I ordered in good faith and now you tell me you don't know when it will arrive. I'm NOT WAITING A MONTH!!!!! If this is NOT remedied after contacting the credit card company, I will NEVER make a purchase with you EVER AGAIN! And I will make sure to let everyone know how you treat customers. This is beyond ridicules!! I should be able to cancel an order if you are unable to get my order to me when promised. Or within a reasonable amount of time NOT POSSIBLY A MONTH!! I would have gone elsewhere had I known this would happen. I could have driven ** miles and had it sooner if I had known!!!!!!! Not right!
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Best Buy

Customer service issue
Reported by GetHuman-alanheat
Jan 8th, 2019 - a mon ago
I have an issue with Best Buy too
Fixed
Seen by 4 customers so far
Similar issue to 7050 others
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Timeline
GetHuman-alanheat started working on this issue
Jan 8th 11:04am
GetHuman-alanheat indicated the issue is not fixed yet.
Jan 8th 11:06am