I recently purchased a Swann Home DVR camera system from you. (order *BBY...
GetHuman1907067's customer service issue with Best Buy from January 2019
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The issue in GetHuman1907067's own words
I recently purchased a Swann Home DVR camera system from you. (order *BBY**-************) I know you did not stock this item and it had to be shipped directly from the manufacturer to me. I have installed surveillance systems in the past without any issues. I opened the box to find everything in good order with no signs of physical damage. I then spent the next full day installing these cameras. I have run hundreds of feet of BNC cable to connect them all over my property. I set up the DVR and turned the system on. Everything works like it should. As night fell, one by one the cameras night vision turned on. I was watching the screen as my driveway camera night vision turned on. After going to night vision for a few seconds the screen went bland and then the message "video loss" appeared in the driveway camera screen. I went out to the driveway camera and swapped it with one of the other * included cameras and it works. Every spot I move the defective camera to does not operate. Now that I know I have a defective camera I called the best buy customer support hotline. The girl I spoke to said I would have to take down all of the BNC cable and everything I spent the entire day setting up, and box it up to return it to the manufacturer to get it replaced. To me this is outrages to ask me as a customer to spend another entire day running cable because of * defective camera. Is there not an option of me returning this one defective camera to get a new one? I would believe that someone would understand that it is not my fault the camera is defective, so why should I have to suffer the cost of my own time and labor to cover a manufacturers defective item? I hope we can come to an easier conclusion. Thank you for your time.
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