To whom this may concern,**Let me preface this by saying, I’m not one to complain. This...
GetHuman1884542's customer service issue with Best Buy from January 2019
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The issue in GetHuman1884542's own words
To whom this may concern,**Let me preface this by saying, I’m not one to complain. This was my first purchase with best buy and I was very happy to find a good TV on a television that I loved. **I purchased the television on ******** order number BBY**-************. I scheduled the delivery date originally for December **th between *am-*pm. I traveled across state at * am that day to make sure I was there at my apartment in case I was the first delivery at *am. I was notified later that morning, at approximately **am, that my item was not in stock and that I would need to reschedule. I find it very hard to believe that the day after Christmas was the first time this issue was noticed, as I doubt anything ships on Christmas day, so a preemptive phone call notifying me the delivery would not be happening would have been appreciated. I simply rescheduled and chalked it up to the holiday season.**January *nd rolls around, the day I rescheduled my TV delivery. I take the day off of work to make sure I am available for the TV delivery since the first day didn’t work out. I wake up eager to check the appointment schedule. The delivery was scheduled between **:** am to **:** pm. By *:** pm with no delivery or notification that the TV was NOT going to be delivered, I reluctantly called customer service to discuss why again I was cancelled and why I received NO notification. **Here starts customer service, and I get it, everyone is busy, but this is truly the cherry on top. Originally, I am on hold for ** minutes before I reach the first person, who says they need to redirect my call to “the warehouse” to determine what the issue was with the delivery. Another ** minutes rolls by before the service member says he then need to contact the “delivery team.” On rolls another ** minutes before I get an answer as to why my TV was both not delivered and not notified which was simply “it was a mistake on our end.” The conversation ended with the response that I would be receiving a phone call within the hour from a supervisor. Kept my phone on loud the rest of the day and didn’t hear anything from any Best Buy employee. Needless to say, I am very disappointed in how my transaction with best buy has continued thus far. Not only do I not know when I’m to expect my TV, I don’t have an answer as to what went wrong today and what is going to be done to rectify the situation.**This is absolutely not the proper way to do business on a *** hundred dollar TV. I would like a discount or I’m going to take my business elsewhere, to a company that respects my time. I’d hate for this to me the last impression I have.**Jake C. Boyd
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