To whom this may concern,**Let me preface this by saying, I’m not one to complain. This...

GetHuman1884542's customer service issue with Best Buy from January 2019

3 views | 6848 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman1884542 to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman1884542's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1884542 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1884542's own words
To whom this may concern,**Let me preface this by saying, I’m not one to complain. This was my first purchase with best buy and I was very happy to find a good TV on a television that I loved. **I purchased the television on ******** order number BBY**-************. I scheduled the delivery date originally for December **th between *am-*pm. I traveled across state at * am that day to make sure I was there at my apartment in case I was the first delivery at *am. I was notified later that morning, at approximately **am, that my item was not in stock and that I would need to reschedule. I find it very hard to believe that the day after Christmas was the first time this issue was noticed, as I doubt anything ships on Christmas day, so a preemptive phone call notifying me the delivery would not be happening would have been appreciated. I simply rescheduled and chalked it up to the holiday season.**January *nd rolls around, the day I rescheduled my TV delivery. I take the day off of work to make sure I am available for the TV delivery since the first day didn’t work out. I wake up eager to check the appointment schedule. The delivery was scheduled between **:** am to **:** pm. By *:** pm with no delivery or notification that the TV was NOT going to be delivered, I reluctantly called customer service to discuss why again I was cancelled and why I received NO notification. **Here starts customer service, and I get it, everyone is busy, but this is truly the cherry on top. Originally, I am on hold for ** minutes before I reach the first person, who says they need to redirect my call to “the warehouse” to determine what the issue was with the delivery. Another ** minutes rolls by before the service member says he then need to contact the “delivery team.” On rolls another ** minutes before I get an answer as to why my TV was both not delivered and not notified which was simply “it was a mistake on our end.” The conversation ended with the response that I would be receiving a phone call within the hour from a supervisor. Kept my phone on loud the rest of the day and didn’t hear anything from any Best Buy employee. Needless to say, I am very disappointed in how my transaction with best buy has continued thus far. Not only do I not know when I’m to expect my TV, I don’t have an answer as to what went wrong today and what is going to be done to rectify the situation.**This is absolutely not the proper way to do business on a *** hundred dollar TV. I would like a discount or I’m going to take my business elsewhere, to a company that respects my time. I’d hate for this to me the last impression I have.**Jake C. Boyd

GetHuman1884542 did not yet indicate what Best Buy should do to make this right.

How GetHuman1884542 fixed the problem

We are waiting for GetHuman1884542 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1884542 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1884542
Jan 3rd, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6848 others
0 customers following this


GetHuman1884542 started working on this issue
Jan 3rd, 2019 2:05am