I need to discuss an on-going concern relative to the recent purchase of a Samsung flex...

I need to discuss an on-going concern relative to the recent purchase of a Samsung flexwash and dryer combo. The product has been damaged and installed improperly over the span of * visits to my home. Currently, my washer is not functioning and has been in my home for less than three weeks. **We have lost of confidence that this simple transaction can be completed properly by your team. Personal visits are made to my local BB to discuss and plot a corrective plan. No return communication occurs, even though it is promised.**What do we do now. $**** spent with damaged and non-functional product. No communication consistency. Poor installation processes with rude dispatch operations. **Collectively, Elite Status, we've spent over $**k at BB in ****, when alternatives are often a better value. Hard to wrap my head around where I stand with BB. **Please contact me to resolve. Currently, we do not have the ability to do laundry in our home for a week now and counting, even with significant spending in dollars and lost time dealing with this ridiculous situation.**Local store is Best Buy in Cranberry Twp, PA.*Buyers are William Skeen - ***-***-*****Melinda Wang - ***-***-****